New Job Opportunities at International Rescue Committee (IRC) – Information Assistants
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| International Rescue Committee (IRC) |
Jobs in Tanzania 2021: New Job Vacancies at International
Rescue Committee (IRC), 2021
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Information Assistants
Requisition ID: req19152
Job Title: Information Assistants
Sector: Protection and rule of law
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Location: Kasulu, Tanzania
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Job Description
Background/IRC summary
The
International Rescue Committee’s (IRC) mission is to help the world’s
most vulnerable people survive, recover, and gain control of their
future. The IRC has been working in Tanzania since 1993, promoting
access to quality education, health, and protection. We deliver life
changing programmes through a team of over 200 staff and 2,000
volunteers. Our work includes the management of forty schools, health
facilities and protection centers. IRC and partners strive to ensure
thousands of children and young people can access quality education and
receive vocational training. We work to improve mental health through a
network of mental health centers and work with adolescent girls, people
with disabilities, to protect and empower them and help build safer,
more cohesive communities.
Responsive Information services
Responsive
information services are an innovative service provision initiative
providing the humanitarian community with a platform to reach refugees,
asylum seekers and crisis-affected communities around the world with
accessible information. This programming will take a holistic approach
to address information needs in Nyarugusu and Nduta refugee camps, by
both providing information to refugees in the camps through medium they
chose, and collecting data on the types of information that refugees
want and need to receive, so we can constantly adapt our content to the
needs expressed. It is a useful information resource for people in need
fosters more in-depth community, more trust, and, most importantly, more
utility for its users. IRC will use information hubs located within
communities to communicate directly with refugees and asylum-seekers
listen to their questions and provide information, through frontline
staff using a digital platform that provides updated articles and
service maps as a basis of information.
Job Overview:
IRC
is seeking two Information Assistants to be based in information hubs
located within the communities, the direct supervision of an Editorial
Senior Officer. The Information Assistants will be responsible for
communicating directly with clients daily, replying to comments,
messages, and questions.
Major Responsibilities:
- Frontline
staff or information assistants are the beating heart of responsive
information services. They communicate directly with the refugees every
day – providing general information and replying to their individual
questions. - Reply to questions and comments received by the refugees at the information hubs in line with moderation guidelines.
- Follow protocol to escalate any communication from vulnerable cases to Protection staff.
- Provide
Feedback on (and translate into English if required) representative and
noteworthy questions and feedback and write an analysis of the day’s
communications (including responses to individual questions, trends in
conversation and information gaps). - Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
- Collaborate with Editorial Senior officer, ACEO and protection teams to develop thorough, well-researched answers.
- Analyze information gaps amongst refugee populations to feed into future content creation.
- Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.
- Any other duties as assigned by the supervisor.
Key Working Relationships:
Position Reports to: Editorial Senior Officer
Position directly supervises: N/A
Indirect Reporting: Advocacy Community Engagement and Outreach Manager
Other Internal and/or external contacts: N/A
Qualifications
Work Experience:
- 2-3 years of experience working with refugees, asylum seekers,
displaced persons, refugee hosting communities in protection or a
related field.
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Demonstrated Skills and Competencies:
- Ability to deliver information and collect feedback from communities on information needs.
- Ability to draft weekly reports and other project progress reports of high quality.
- Ability
to conduct information needs gap assessments in various sectors to
inform appropriate intervention and response to people’s queries. - An
understanding of the power and importance of accurate information and
the ability to exercise strong judgement in ensuring all answers are
accurate. - Effective coordination and collaboration with IRC internal sectors and other partners
- Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
- Experience in Communicating with Communities (CwC) is a plus.
- Ability to use tablets and databases
- Ability to act with discretion, integrity, and diplomacy.
Language Skills:
- Advanced Kirundi, French and English language skills, oral and written.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)
Preferred experience & skills:
- Great attention to detail
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
- Strong analytic problem-solving skills
- Ability to work both independently and in a dynamic, cross-functional team.
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
- Demonstrated ability to work effectively with stakeholders at all levels.
Working Environment:
Information Assistants will work at the information hubs in the camps, as well as at IRC office
The
IRC and IRC workers must adhere to the values and principles outlined
in IRC Way – Standards for Professional Conduct. These are Integrity,
Service, and Accountability. In accordance with these values, the IRC
operates and enforces policies on Beneficiary Protection from
Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment,
Fiscal Integrity, and Anti-Retaliation.
Gender Equality and Equal Opportunity
We
are committed to narrowing the gender gap in leadership positions. We
offer generous benefits that provide an enabling environment for women
to participate in our workforce including parental leave,
gender-sensitive security protocols and other supportive benefits and
allowances. We welcome and strongly encourage qualified female
professionals to apply.
We are an equal opportunity employer and
value diversity at our organization. We do not discriminate based on
race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status. Are you ready to
join the most dynamic team?
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Warning :
Please
be warned of various scams, being circulated via e-mails, from the
Internet web sites, and via regular mail or fax, falsely being issued by
or associated with the IRC . Beware that The IRC does not charge a fee
at any stage of its recruitment process (application, interview meeting,
processing, training or any other fee). IRC does not request any
information related to bank accounts. If asked of any payment please
contact TZ-Recruitement@Rescue.Org.
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