New Job Opportunity at National Bank of Commerce (NBC) – Application Support Specialist | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

National Bank of Commerce (NBC)

Jobs in Tanzania 2021: New Job Vacancies at National Bank of Commerce (NBC) 2021

Position: Application Support Specialist
Location: Head Office NBC
Type: Full time
Job ID: R-15915813

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

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Job Summary
• Responsible for Core Banking Systems and
Peripheral Applications technical support, issue/incident resolution and
daily maintenance on a spectrum of business logic in line with
operational requirement.
• Analyzing and establishing the root causes of application errors/failures.
•
Monitoring Systems availability and reliability to ensure Technology
effectively meets the service targets in accordance with planned
business objectives.
• Engage in supporting Business strategic
projects requirements and deliverables within expected timelines with
highest standards of Customer service.
• Supporting innovation & digitization of payments processes to uphold convenience and risk free processing.

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Job Description

Providing
technical support to teams within the organization, and to external
clients when required, troubleshoot to restore application use in the
event of a failure
Support and troubleshoot software, typically working with both end users and developers.
Responding
to technical problems that occur abruptly and require immediate
solutions, identifying and resolving technical issues.
Providing
necessary technical support relating to various applications,
system-level software, compilers, and other general computing
applications.
Determine availability requirements for new applications or enhancements to existing applications.
Optimizing software application performance, installing updates, and performing debugging procedures.
Analyze software application functionality and suggesting improvements.
Ensuring effective front end and back end functionality of applications.
Translate customer needs and requirements into application solutions.
Drive
innovation related to Application within the bank for the purpose of
improving efficiency and productivity in order to achieve revenue
targets.
Define the key targets of availability required for the
applications and their components that underpin a new or enhanced IT
application as the basis for an SLA agreement
Maintain an awareness of technology best practices that support application availability
Perform end of day/ month batch run for core banking applications
Involvement in delivering key Projects requirements successfully within expectations
Multi-tasking and building capacity in effectively managing all available Core Banking systems and peripheral Applications
Support UAT testing challenges related to Applications for new projects or enhancements and perform sanity testing
Creation
of new products in core banking Application that are related to new
projects or business requirement as per current market or customers
need.
Perform periodic reviews and tests of established Business
Continuity Plans and procedures, reporting findings to management and
making recommendations for improvements as needed
The ability to conceptualize automated solutions and understand the prescribed design architecture
An aptitude for problem solving, with the ability to take a logical route to the source of an error
Work with developers and application owners to implement the change & document it
Troubleshooting and providing solutions for production issues raise by either end user
Run EOD/EOM/EOY batches by the time primary data centre will be moved in country
Manage Oracle and SQL Databases.

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Qualifications and Experience

Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
Oracle and Microsoft SQL Databases certification will be of added advantage
At least 3 years’ hands on experience working with Oracle or Microsoft SQL Databases
Knowledge of banking/ branch operations
ITIL certification
5 years relevant experience in IT support or equivalent related experience
Excellent verbal and written communication skills
experience with problem-solving and trouble-shooting
Experience in several computer programs and data interfaces.
Working knowledge of basic network configuration
Strategic Thinking (Solid)
Strong analytical mind. Complex problem solving skills
Experience with integrations with Bank products/systems is an added advantage.