Job Vacancy at ABC Worldwide: Operations Manager

KEY OUTPUTS

Support the Senior Management in overall responsibility for the effective management and running of the Lodge
Oversight of butlers, housekeeping, camp managers and bush banqueting teams
To ensure that service excellence is pursued through innovation and training
Ensure that an environment, where the companys Golden Thread and Brand Standard is continuously met and visible throughout the daily functioning of the lodge
Ensure that the brand is maintained through replacement and order schedules from Buy Design
Ensuring that a culture of guest delight and service through effort is fostered in the service teams
Work to drive purpose amongst our teams through ensuring that they know the companys Impact story
Support and encourage the companys life initiatives in your teams
Ensure that Health and Safety standards are maintained in the companys camps
Assisting in the overall day to day management of the lodge, including hosting at various camps to meet guests and monitor guest experience and service
attention to assisting with Repairs and Maintenance in the Lodge
Working closely with the guiding team and the interface between service and guiding Teams
Assist in hosting guests, agents, media and groups
Liaising on group itineraries
Management of Bush Banqueting Department
Constantly evolving the guest experience to ensure we remain cutting edge and meet guests expectations
Oversee staff delight activities
HR requirements ensuring that procedures around performance management, annual performance appraisals et are maintained
Manage uniform issues and orders for all staff. Ensure all staff are wearing correct uniform
Co-ordinate and manage all lodge and bush events
Ensure that administrative functions within the camps are maintained and monitored beverage control
Ensure that guest information is shared and gathered for all guests arriving or departing to the companys properties
Training of your teams and ensuring that training and development plans are monitored and documented
Liaising with Regional Support Teams on any areas of assistance

Knowledge Required:

At least 5 years experience with operations management in a 5 Star Lodge
Valid Class C driving license
Bachelors Degree, preferably in Hotel Management

Skills Required:

Energetic, proactive person with well-developed concept of the importance of providing a world class guest experience and the ability to provide that experience
Aware, evolved, energetic, compassionate, respectable and a strong leader
Open-minded and able to think outside of the box
Excellent interpersonal and communication skills
Confidence in dealing with guests, agents and staff
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness / ability to share information and teach and inspire others
Passionate about developing individuals and teams in their skillset
Computer and financial skills
Good understanding of maintenance and fleet
Understanding and interest in sustainability