New Job Vacancy SUMBAWANGA at National Bank of Commerce (NBC) – Lead Generator Agency Banking
National Bank of Commerce |
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Position: Lead Generator Agency Banking
Location: Sumbawanga
Type: Full time
Job ID: R-15920303
Location: Sumbawanga
Type: Full time
Job ID: R-15920303
Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
• The main purpose is to drive Agency banking proposition on acquisition
and relationship management, to support product growth in the bank.
•
This entails to achieve agreed sales targets in line with the business
objectives through pro-active selling by on boarding NBC Wakala at the
same time providing excellent customer service.
• Assist in growing, visiting and managing Agent Network.
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Job Description
A :Agent On boarding / Lead Generation
- On
board and process applications of Agents in line with NBC Bank policies
and regulatory requirements submit to Line Manager for review before
submitting for processing - Delivering exceptional sales performance through daily sales activities to drive agent performance.
- All agent documentations are updated and stored properly
- Conducting Agent assessments according to the Operations Manual
- Deliver exceptional sales performance in Agency banking by identifying new and potential agents
- Participate in Agency banking sales campaigns to meet specific target
- Performing branding duties to ensure agents are properly branded and visible
- To
ensure all agents operate at their agreed level, as per key agent
indicators; For Example – Enough float, Registrations and transactions. - Manage
agent’s relationship with branches and working direct with branch
managers and branch sales team to ensure successful agent recruitment,
support training objective are met to drive growth - Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
- Performing any assigned task related to agency banking operations and sales
- Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
- To ensure POS and merchandising material are effectively distributed
- Provide weekly/ Monthly agent visit report as per agreed format
- Perform visit of all existing agents within your circuit at least once a month
B :Agent Operations management
- Growing agent base within the assigned area
- Visiting agent portfolio as assigned and managing the agent network.
- Conversation of Non Transacting agents to transacting
- Supporting customer base on boarded through agents to fund the accounts
- Attending daily sales review meetings and perform the daily activities accordingly.
- Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
- Study
and assess competitors activities on the ground through daily agent
visits and capture useful information for feedback and improvement
C : Direct Sales
- Facilitating first-contact meetings with potential NBC Wakala
- Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
- Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.
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D: Branding and retention of agents
- Visiting agents monthly within given vicinity
- Ensure that every on boarded agent is activated and branded accordingly having signage, tariff guide, user guide and log book
- Let the agent know about new product or promotion
- Respond to agents queries/ complaint accordingly
- Providing initial training to the agent.
H :Compliance and Risk Management:
- Ensure
that planned training interventions take place, particularly for
compulsory training. Attend all assigned training before deadline. - Directly
responsible for discipline – initiate misconduct or incapacity charges,
follow NBC discipline processes together with HR. - Attend all booked meetings.
- Share knowledge and experience with other LG in the Team
- Agree annual performance objective with team leader including specific target
- Pursue continues improvement in personal development by participating in development programs
- Display code of conduct and self-discipline
Other duties
- Participate in branch target Sales related activities
- Carried out other duties as assigned by the LG Team Leader Agency Banking
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Education and Experience Required:
- Advance Diploma / Bachelor Degree in Business Administration/Commerce or its equivalent
- 1 year banking experience
- Broad knowledge of banking practice( Product knowledge) and bank regulations
- Experience in a frontline sales environment
- Some exposure to AML/KYC processes in retail banking environment
- Experience in Sales and Marketing
- Relevant experience in a front-line banking/ sales/marketing/service environment
- PC skills and Microsoft Office
- Good problem solving and decision making skills
- Good oral and written communication skills
- Good time management and organization skills
- Ability to work on team and support others
- Strong integrity and professionalism
- Good customer service oriented
Knowledge, Skills and competences required:
- Strong Customer Service management
- Customer Handling awareness
- Bank Products awareness
- Selling and cross selling skills
- Awareness of BOT Regulation
- Risk Management
– Operation risk
– Conduct risk
– Reputation risk
- Supporting customer base on boarded through agents to fund the accounts
- Attending daily sales review meetings and perform the daily activities accordingly.
- Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
- Study and assess competitors activities on the ground through
daily agent visits and capture useful information for feedback and
improvement
Qualifications
- Bachelor`s
Degrees and Advanced Diplomas – Business, Commerce and Management
Studies, Digital familiarity (Meets some of the requirements and would
need further development), Experience in a similar environment, Openness
to change (Meets some of the requirements and would need further
development), Product and/or Service Knowledge (Meets all of the
requirements), Sales Management (Meets all of the requirements)
Deadline: 06th August, 2021.
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