New Job Opportunity at Standard Chartered Bank International Tanzania – Officer, Financial Markets Operations | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

Standard Chartered

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in Tanzania 2021: New Job Opportunities at Standard Chartered, 2021

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Standard Chartered Bank Jobs

Officer, Financial Markets Operations – (2100018236)
Job: Chief Operating Officer
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam
Schedule: Full-time
Employee Status: Permanent
Posting Date: 19/Jul/2021, 6:50:17 PM
Unposting Date: 03/Aug/2021, 1:59:00 AM
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About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It’s
about showing how you embody our valued behaviours – do the right thing,
better together and never settle – as well as our brand promise, Here
for good.

We’re committed to promoting equality in the
workplace and creating an inclusive and flexible culture – one where
everyone can realise their full potential and make a positive
contribution to our organisation. This in turn helps us to provide
better support to our broad client base.

The Role Responsibilities
The
role holder is responsible for end to end processing of Financial
Markets and Securities Services products for in-country Financial
Markets Operations. And serve as the focal point of contact by GBS on
all outsourced processes
Strategy

To
understand, implement and ensure compliance with country regulatory and
global regulatory requirements with regards to Financial Markets and
Securities Services products
To work closely with GBS Hubs to
ensure services delivered are of top quality and that customer’s needs
are being attended to according to the service level agreements.
To
ensure that key business practices and service delivery processes are
conducted in compliance with Group and country regulatory guidelines and
those risks are identified and managed.
To support Head
Financial Markets Operations to deliver the Financial Markets and
Securities Services business strategy as it relates to role.
Provide
governance over the service provided by the hubs and take ultimate
responsibility for the level of service provided to Financial Markets
Operations. Ensure processes supporting the country performed either
onshore or offshore meet the minimum standards

Business

Management
of the day to day operations to align to the business strategy and
priorities, monitoring service issues and action plans to rectify it and
work with the Head Financial Markets Operations to improve operational
risk.
Ensuring compliance with all Group and Country policies,
Code of Conduct and consistency in execution, and to ensure that
statutory regulations and laws as a corporate body are met and
satisfied.
Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice

Processes

First
point of contact locally for Sales/Trading Desks/Treasury Markets/
Rates/CMPS/ COO/ Product/ Business/ Regional Head with regards to FM and
SS products
Ensure a high level of customer service for internal and external customers
New
system testing and verification and determining appropriate action to
be taken in new or unusual circumstances relating role.
Maintain
required standards of customer service quality, efficiency and
productivity; and where necessary, analyse, review and develop methods
of working to improve efficiency and reduce turnaround time
Ensure compliance with all relevant laws & regulations, and that documented procedures are always up-to-date.
Investigate and promptly resolve (or escalate) any irregularities observe within job role.
Keep
Head Financial Markets Operations informed of personal achievements and
alert him/her immediately to situations requiring escalation.
Contribute to and implement detailed testing of disaster recovery contingency plans
Engage
and follow up on local counterparts on failed trades to ensure same is
closed timely while providing regular daily updates.
Correctly apply local and group policies, procedures and circulars to transaction processing.
Local subject matter expert for all outsourced processes and risk issues as well as the local contact/escalation point
Coordination of errors, near misses and loss write ups impacting the location
Investigation
of outstanding transactions on FX Branch Suspense account and follow up
to ensure that there is ownership for all items that are outstanding.
Nostro, Suspense and Sundry management
Perform Stock Reconciliation and review Custody Reconciliation breaks and advise GBS accordingly
Preparation of regulatory returns ensuring timely delivery of quality and accurate information
Message
Control and reconciliations: – Receive client instructions, complete
pre-processing checks, distribute and perform end of day reconciliation,
complete call back/signature verification and N-Cap/EOP’s is accordance
with Desk Operating instructions and Policy
Equities and Fixed
Income Settlements: – Carry out Settlements and General Banking
activities in line with laid down procedures and all regulatory
requirements, processing of equity, fixed income and money markets
settlement, including ensuring sufficient funds, shares and credit
limit, reviewing potential failed/failed trade until resolutions, Inward
and outward claims and response to client’s inquiries in a timely
manner and by providing accurate information
Corporate actions: –
Perform the day-to-day corporate actions’ processing in respect to:
Processing of mandatory, voluntary corporate actions events and Proxy
Voting including the timely dissemination of information to clients and
disbursement of income proceeds.
Master File Administration and
Billing: – carry out Master File Administration and General Banking
activities in line with laid down procedures and all regulatory
requirements.
Primary point of contact / escalation for
external clients in terms of providing solutions, enquiries, complaints,
resolving of discrepancies and transactional errors.
Ensure the
provision of the highest standards of client service in response to
client enquiries and complaints in order to deliver best in class client
service.
Ensure incidents are managed and resolved in a timely
manner. Actively engage with internal stakeholders and support functions
to overcome obstacles in resolution of incidents while providing timely
updates to client and internal stakeholders on progress made.
Maximize
the GEMS work tool to gain efficiency in directing and resolving client
queries along with incident escalation protocol.
Proactive
client engagement and regular “pulse checks” for premier clients through
due diligence visits, service reviews, proactive communication of
market news, deeper understanding of clients’ need end to end,
questionnaires completion, RFP, etc.
Use GEMS incident user
interface to ensure client complains are logged timely and accurately
for auto system escalation communications to the appropriate senior
management levels responsible to ensure full resolution of client issues
and regularly update client on progress if the issue is taking longer
than expected.
Maintain a professional and positive SCB image through all interactions with clients.
Continually
identify opportunities to improve client efficiency and performance,
through e.g. optimizing channel usage, identifying service improvements,
product solutions

People and Talent

Be a good example and observe the appropriate culture and values.
Participation in cost & feasibility analysis for market & operational initiatives
Participate in the implementation of local and global projects which impact the department’s processes
Team player; work as a team and assist other team member when required

Risk Management

Comply with Operational Risk Management and Controls.
Ensure
all reconciliation are investigated timely, controls are effectively
exercised over all operational procedures to prevent frauds and avoid
losses to the Bank.
Proactively manage risk and identify any
risk within the role and escalating to Head Financial Markets Operations
and work with the Risk Manager to implement controls and mitigations.
Demonstrate
awareness and understanding of the main risks facing Financial Markets
Operations and the job role in managing them and ensuring reasonable
steps are taken in managing them
Ensure identified control
testing defects are resolved, including identification of root causes
and any associated process changes required to minimize the probability
of process failures
Ensure completeness and accuracy of regulatory reports within Job Role but working with the regulatory reporting manager.
Remain
alert to the risk of money laundering and assist in the Bank efforts in
combating it by adhering to the key principles in relation to:
Identifying your customer, knowing your customer, reporting suspicions,
safeguarding records and not disclosing suspicions to customers.
Support Country Head FMO to execute risk and control responsibilities as a Country Process Owner
Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices
Ensure
root causes reports relating to operational incidents are completed in
line with the Banks policies including meeting of all reporting time
lines. This includes the implementation of any appropriate process and
control changes to minimize the probability of a re-occurrence
Identify and report all exceptions on non-compliance with standard controls

Governance

Ensuring
sustainable level of control is applied to daily processes to confirm
minimal risk to the Bank (by monitoring and escalations)
Review
trend analysis of performance benchmark standards (straight through
processing attainment, query resolution turnaround times etc)
Responsible to ensure BCM framework adequately supports the business strategy
Liaise
with the front office and the GBS to ensure smooth processing of daily
transactions and provide quick response to internal and external queries
as well as customer queries.
Reviewing of outstanding
Financial Markets and Securities Services related transactions on the
Nostro , Suspense and Sundry accounts and follow up with GBS for closure
ensuring that there is ownership for all items that are outstanding.
Track
timely release of payments to clients’ accounts by GBS Cash Management
Operations for intraday transactions in order to avoid customer
complaints and putting the bank at risk of potential penalty charges
Track to ensure all brokerage fees are processed by GBS and Country Finance timely
Track client queries/ complaints to GBS and ensure they are resolved within turnaround time
Collaborate with External and Internal audit management

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take
personal responsibility for embedding the highest standards of ethics,
including regulatory and business conduct, across Standard Chartered
Bank. This includes understanding and ensuring compliance with, in
letter and spirit, all applicable laws, regulations, guidelines and the
Group Code of Conduct.
Support the Financial Markets Operations
Tanzania to achieve the outcomes set out in the Bank’s Conduct
Principles: [Fair Outcomes for Clients; Effective Financial Markets;
Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Vertical Heads
Business/ Sales stakeholders
Finance – country and Group
Risk – country and Group
Technology – country and Group
Legal & Compliance – country and Group
Regulators
Internal and External auditors
AME and Group FM MT
Country COO/ CEO/ HR Head

Other Responsibilities

To perform any job or task resulting from urgent needs and those that may be assigned by Head FM Operations

Market
Knowledge: – awareness and understanding of the wider business,
economic and market environment in which the firm operates. Must be
conversant with various regulations that impact financial markets in the
location, specifically Local Regulators guidelines
Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role
Risk
Management and Control: – ability to identify, assess, monitor, control
and mitigate risks to. Also, awareness and understanding of the main
risks facing the bank, Financial Markets and the role the individual
plays in managing them.
In-depth knowledge of banking operations
Knowledge of Regulatory reporting requirement
Proficient in PC Skills particularly Microsoft Excel, Word and Power Point.
Ability to work within a multi-function, multi-discipline team environment with good stakeholder management skills
Understanding of Third-Party Risk Management
Good communication, Interpersonal and excellent analytical skills.
Minimum 2 years’ experience, preferably in a Financial institution
Reasonably good at Financial accounting of Markets products.
In-depth knowledge of banking operations and good analytical skills.

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Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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Tuesday, July 20, 2021