New Job Vacancy at FINCA Microfinance Bank Limited – Head of Collections and Recovery | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

FINCA Microfinance Bank

Jobs Tanzania 2021: Job Opportunities at Finca Microfinance Bank Ltd, 2021

AJIRA TANZANIA 2021 / NAFASI ZA KAZI 2021

Head of Collections and Recovery
Duty Station: Dar es Salaam
Position: Head of Collections and Recovery
Department: Collections and Recovery
Summary
Head
of Collections and Recovery is a Head of Collections and Recovery unit.
She/he deals with collections of all loans up to 180 days and recovery
of overdue assets above 180 days of FINCA Microfinance Bank (FINCA).
She/he shall be responsible for management and supervision of the entire
process of collections and recovering of delinquent assets which
includes but not limited to recovering the overdue credit facility
extended to borrowers in individual and group loan categories, current
and former FINCA employees, overdraft beyond agreed period, uncollected
cash overdue from disposed physical assets (equipment, furniture and
fittings), and any other past due contractual assets. The Head of
Collections and Recovery takes an active role in the collections and
recovery leadership team and ensure that any management information they
produce is accurate, relevant and to the required timelines.
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ESSENTIAL DUTIES include the following. Other duties may be assigned.

Manage
all FINCA collections and recoveries and formulate, review and amend
the Collections and Recovery Policy and Procedures from time to time;
Coordinate and ensure Head Office Arrears Committees take place in accordance with FINCA procedures;
Work closely, mentor and supervise, Recovery and Collections Call Center Team Leaders in support of Call Center Manager;
Work
closely, mentor and supervise, Recovery and Collections teams in the
branches to ensure all collection and recovery activities within their
areas are done on time and as per laid down procedures;
Monitor
and report on arrangements made with late payers/debtors for outstanding
debts to ensure collection agents are properly engaged; their contracts
reviewed and updated or terminated from time to time.
Provide
weekly reports/updates to the Chief Executive Officer on issues
affecting collections and recovery of overdue assets of FINCA. He/she
will always maintain loans written off records including the pledged
securities and plans their full recovery as early as possible;
Monitor
the work and conduct of collection and recovery agents to ensuring they
are working per the signed agreements and any breach thereof should
immediately be noticed and reported and appropriate legal action taken
against them. He/she shall make sure all recoveries from successful
conducted auctions are directly deposited into FINCA accounts
immediately;
Plans and communicates appropriate collections and
recovery action and refer matters to external debt collection agents
where necessary. Liaise with external debt collection and recovery
agents regarding overdue assets until finalized. Reconcile outstanding
overdue assets and raise associated costs in regard to collection and
recovery actions;
Recommend overdue assets that require to be
written off and changes and continual improvement to debt collections
and recovery procedures to ensure a fair and equitable approach;
Prepare
and issue correspondence in relation to debt collections and recovery
proceedings. Provide advice to late payers to help negotiate a reduction
in any amounts owing;
Investigation and allocation of unidentified and lost payments;
Participate
in the training of staff in all legal issues arising out of the FINCA
Tanzania business and operations. These may include assisting them to
identify genuine securities, legal implications of illegal collections
and recoveries, fraud etc.
To work closely with legal department
and make follow up of all court cases arise from collections and
recovery processes to provide feedback and update to the executive
management;
To keep and safeguard all collaterals failed to be sold during recovery auctions; and
Perform all other duties assigned to him/her by Chief Executive Officer or a person acting in that position.

Manage
own performance and take responsibility for self-development in line
with Company objectives and to enhance your business and interpersonal
expertise;
Improved technical and/or interpersonal skills;
Developed knowledge of Microfinance loan products and services, especially group loans;
Full participation in team process improvement discussions;
Improve personal competencies and technical skills through continuous learning;
Keep abreast of developments and issues in the credit risk and financial services industry;

GENERAL

Represent FINCA as an honest, knowledgeable and conscientious ambassador of the Company;
Attend and participate in team meetings;
Recognize opportunities for continuous improvement to business processes and procedures; and
Contribute to the Collections and Recovery team best practices, strategy and overall development of the team.

SUPERVISORY RESPONSIBILITY

Soft Collections Officers, Hard Collections Officers and Field Recovery Officers – Branch staff;
Collections Call Center Agents and Recovery Call Center Agents – Head Office staff.

Recommended:

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KEY RELATIONSHIPS

Chief Executive Officer;
Deputy Chief Executive Officer;
Heads of Departments;
Call Center Manager;
Soft and Hard Collections Officers;
Field Recovery Officers;
Reporting Analysts.

Head of Collections and Recovery Skills and Specifications

Excellent knowledge of all types of matters related to the operations of the microfinance banking;
Ability to adapt and work co-operatively and effectively;
Ability
to handle difficult people and tense situations with diplomacy and
tact; spot potential conflict, bring disagreements into the open,
encourage debate and open discussion and orchestrate win-win situations;
Able to deal with debtors with the appropriate sensitivity to their circumstances;
Establish and maintain excellent customer service;
Understanding of legal processes relating to debt collections and recovery;
Strong
relationship building and diplomatic interpersonal skills with
sensitivity to the emotional, attitudinal and political aspects of the
corporate life;
Excellent negotiation and communication skills;
Excellent decision-making abilities;
Be able to put extra work hours.

QUALIFICATIONS
1. Have a Post graduate diploma or Degree from a recognized University in any discipline of study;
2. Understanding of legal processes in relation to debt collections and recovery;
3. Understanding of credit policies and procedures;
4. At least 3 years working experience in a law firm or a Commercial Organization.

ATTRIBUTES
1. Flexible attitude to responsibilities and work hours.
2. Demonstrate a tolerance and understanding of the cultural diversity within the community.
3. Work in accordance with the principles of equity, access and fairness.

MODE OF APPLICATION:
Please send your application letter and CV to TZ_Recruitment@finca.co.tz
Deadline for sending applications is February 07, 2021.

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Monday, February 1, 2021

New Job Vacancy at FINCA Microfinance Bank Limited – Head of Collections and Recovery