New Job Opportunity at AKO Group Limited – General Manager Catering and Facility Management | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

AKO Group Limited Jobs Opportunities 2021

General Manager Catering and Facility Management
AKO GROUP LTD
POSITION TITLE: General Manager Catering and Facility Management
LIASE: Other Senior Managers and Directors
REPORTS TO: Managing Director
POSITION PURPOSE:
The
General Manager of Catering Services is a key leadership role that
provides strategic direction and execution for our catering business.
Manage all aspects of the catering department, which includes quality of
guest experience, smooth and seamless event management, developing and
building our catering business, financial success, operational
efficiency, product taste and quality, people management, and
occupational, facility and food safety. This role requires a proven
track record in event management, growing and scaling a catering
business, driving revenue growth, stellar leadership and people
management skills, and the ability to successfully manage the
operational aspects of the business (e.g. coordinating courier services,
managing inventory levels, labor costs, and controllable costs,
maintenance of all equipment, and safe storage/rotation of products to
name a few.)

The most important part of the job is achieving
good quality within a budget and maintaining high standards of hygiene
and customer satisfaction.
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General Responsibilities
Customer Service

Drives
a culture of passion and excellence. Ambassador of the AKO Group Ltd
Service Mission to guide staff in giving great internal and external
service. “We care for each and every member of our community as a
customer in our home. We serve seamlessly; we inspire; we surprise; we
feed, and are fed.”
Owns the quality of the entire customer experience for all AKO Group Ltd catering orders – from ajira
their experience online, to their interaction with the sales and
production teams, to menu and event quality, to delivery experience,
follow up after the event, and future orders.
Acts as the face of AKO Group Ltd Catering, fostering and expanding client and Sites relationships and accounts:
Builds and maintains excellent relationships with key catering clients and leads the cultivation of new clients.
Maintains a key-client action plan to foster current relationships.
Maintains an action plan to acquire new key clients and Sites.
Deploys the catering staff to foster and acquire clients and venues, acting as the lead for top clients.
Collaborates with shareholders and other AKO Group Ltd leaders to foster and acquire to clients.
Manages third party vendor relationships: staffing, rentals, delivery services

People Management

Directly manages the catering sales, production, operations, and part-time event staff.
Builds and maintains supportive and strong relationships with staff, vendors, and customers.
Recruits,
hires, trains, schedules, continually coaches, motivates and develops
outstanding staff members. Encourages staff engagement and retention and
increases their overall performance.
Conducts hands-on
training with staff ensuring AKO Group Ltd standards are maintained so
excellent quality, flavor and freshness are maintained. Keeps staff up
to date on new menu rollouts, changes to procedures; monitors and holds
staff accountable for implementing the changes.
Ensures the
department is appropriately staffed to provide great internal and
external service, within the current needs of the business. Writes the
department schedule and posts it according to Staff Guide.
Evaluates
staff quarterly to review performance and create staff goals in line
with AKO Group Ltd Vision and their professional growth; Corrects
behavior through coaching and issues corrective actions when necessary.
Works
in partnership with the Other Directors and Operations Managers to
promote excellent communication amongst the staff and to achieve shared
business goals. Connects each staff members’ contributions to the
financial success of the business.
Participates in and
schedules staff to attend all AKO Group Ltd core classes and trainings;
uses AKO Group Ltd Leadership Training to reinforce AKO Group Ltd
culture and values.
Works closely with the People + Culture team to maintain a consistent and fair company culture.
Ensures that all hiring and training standards are met and documented.

Financial

Works
with the Group Finance Director on the strategy, overall growth and
financial success of the Catering business including business
development and sales strategies.
Writes and manages the annual
department budget – meets and exceeds agreed upon financial targets.
Fully responsible for the Catering P&L – achieves sales goals, net
margin, COGS, labor costs, and controllable costs.
Contributes
to net margin through accurate menu and product pricing, ensures
competitive pricing with vendors and suppliers, and works creatively
with the other departments to use products/ingredients to mitigate
waste.
Oversees organized and accurate inventory levels and period end physical counts.
Manages vendor relationships to ensure competitive pricing.

Product (Food)

Works
closely with the Operations Managers and the Chef in charge to develop
new catering products and services, keeping AKO Group Ltd Catering
offerings on the cutting Page | 3 edge, keep our food vibrant, seasonal
and delicious. Provides feedback and vision for developing new catering
products and services.
Ensures excellent food service quality, visually stunning catering displays with accurate signage at all catering events.
Adheres
to the Product Mission when making purchasing decisions. Works directly
with the Chef In charge and Procurement Manager to maintain high
standards for buying and receiving product.

Operations

Oversees the successful management of all processes and programs related to the catering business.
Increases
efficiency and effectiveness of operations, including information
technology, process improvement techniques, internal/external training,
motivation/management techniques, and cross-training culture.
Builds
systems and training that establishes and maintains excellent service
and product quality, just-in-time purchasing, accurate/consistent
receiving and storage of products, and efficient catering event set up
and breakdown.
Plans and manages department changes, anticipates and adjusts to any business fluctuations as needed.
Audits payroll for accuracy and compliance with local requirement as per country laws.
Owns accuracy of all invoices received has proper pricing and follows up with vendors regarding credits and returns.

Safety

Maintains a safe work environment and ensures compliance with the Staff Guide and all local and Country laws.
Responsible for the regular maintenance of the department, ensuring safety standards are met.
Participates in monthly inspections and corrects issues promptly.
AKO
Group Ltd reserves the right, at any time, with or without notice, to
alter or change job responsibilities or titles, reassign or transfer job
positions, or assign additional job responsibilities.

QUALIFICATIONS

Minimum 3 years leading a high-volume catering and events related operation
5+ years managing event logistics and delivery
5+ years of people management experience developing high performing teams
Proven ability to evaluate and streamline operational processes and scale a catering operation
Exceptional
written and verbal communication, project management, critical
thinking, troubleshooting, data analysis, presentation and process
building skills; Meticulous Page | 4 attention to detail
Ability
to develop and execute short- and long-term plans. Demonstrated ability
to work independently and prioritize competing projects and needs.
Deep
proficiency with Microsoft Word, Excel, PowerPoint and Outlook;
demonstrated ability to learn and leverage new technologies to enhance
organizational and operational efficiency.
Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation
University degree preferred
Valid driver’s licensed, food hygiene (including hazard analysis and critical control points) and food preparation
University degree preferred
Valid driver’s license
You will be expected to lead by example and uplift our staff during busy moments in our fast-paced environment.

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Benefits Coming along with the Role
Company Car with fuel
Lunch
Telephone allowance.
MODE OF APPLICATION:
All Applications should be sent via emails not later than 24th Jan 2021; resourcing@sfgroup.co.tz