New Job Opportunity at Airtel Tanzania PLC – Consumer Protection Manager
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| Airtel Africa Limited |
Limited 2020
Bharti
Airtel Limited is a leading global telecommunications company with
operations in 20 countries across Asia and Africa. Headquartered in New
Delhi, India, the company ranks amongst the top 3 mobile service
providers globally in terms of subscribers.
product offerings include 2G, 3G and 4G wireless services, mobile
commerce, fixed line services, high speed DSL broadband, IPTV, DTH,
enterprise services including national & international long distance
services to carriers. In the rest of the geographies, it offers 2G, 3G
and 4G wireless services and mobile commerce.
Bharti Airtel had over 335
million customers across its operations at the end of August 2015. To
know more please visit, www.airtel.com
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Consumer Protection Manager
Location: Dar es Salaam, Tanzania
About the job
Airtel Tanzania PLC is one of the leading
providers of telecommunications and mobile money services with
operations across Tanzania. Headquartered in Dar es Salaam, Airtel
Tanzania ranks amongst the top 3 mobile services providers in Tanzania
in terms of subscribers. Airtel Tanzania offers an integrated suite of
telecommunications solutions to its subscribers, including mobile voice ,
data services as well as mobile money services both nationally and
internationally. Airtel Tanzania aims to continue providing a simple and
intuitive customer experience through streamlined customer journeys.
Airtel
Tanzania PLC was launched in October 2001 and is Tanzania’s most
innovative mobile phone operator, which has introduced many “firsts” in
the telecommunications sector.
Airtel Tanzania PLC is looking for a
suitable candidate for the Consumer Protection Manager Position. The
Consumer Protection Manager will be responsible for managing all aspects
of Financial Consumer Protection and Compliance for Airtel Money
Consumers.
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Key Responsibilities ;
- Ensuring annual review and board approving Airtel Money financial consumer protection policy.
- Ensuring
that Airtel Money has appropriate systems and processes are in place
for effective implementation of financial consumer protection policy. - Ensuring
that Airtel Money has adequate processes in place for providing
information necessary for monitoring and evaluation of the consumer
protection initiatives. - Providing consumer protection compliance
guidance after review of current and proposed systems, products and
marketing materials. - Ensuring information sharing of consumer
protection among functional units including complaint statistics, fraud
reports and legal claims. - Ensure disclosure in respect of accountability, transparency, complaint handling process and other redress channels.
- Review of financial product or service to identify, monitor and control consumer protection risks.
- Ensuring adequate control mechanisms to safeguard consumers’ assets against incidences of fraud, misappropriation and misuse.
- Ensure
procedures in place that aim to protect consumers’ deposits and other
assets against internal or external fraud or misuse. - Ensure procedures are available to resolve cases of suspected fraud or misuse regarding consumers’ accounts.
- Ensure
that periodic audit for control systems to ascertain consumer
protection adequacy and effectiveness to guard against breaches are
conducted. - Monitor regular update of systems to guide against possible security lapses; and
- Perform
periodic internal risk assessment to identify and assess data security
risks on systems and appropriate control to restrict and monitor access
to consumers’ information database. - Customer User Experience (all channels)
- Superagent User Experience (all channels)
- Bulk Pay User Experience
- Collection accounts User Experience
- Product journeys
- Customer painpoints
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,431 POSTS)
Qualifications and Experience;
- A Bachelor’s degree Business majoring in IT or Engineering
- A postgraduate degree in Finance , or CPA is an added advantage
- 5 + years’ work experience
- At least 2 years Mobile Finance Experience
- Proficiency with MS Office suite (Power Point,Excel & Word)
- Ability to work well & deliver as part of a virtual team
- Ability to quickly identify and balance risks/rewards associated with initiatives
- Ability to communicate issues/concerns and recommend corrective course of action
Deadline for receiving applications is 31st December 2020.
Please
be advised that if you are not contacted within 14 working days of the
advert closing date then you have not been shortlisted.
“Airtel
Tanzania Plc does not charge any fee in connection with the application
or recruitment process. Should you receive a solicitation for the
payment of a fee, please disregard it”. .
The post New Job Opportunity at Airtel Tanzania PLC – Consumer Protection Manager appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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