New Job Opportunity at Puma Energy Tanzania – Scheduling Supervisor
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| Puma Energy Tanzania |
Jobs in Tanzania 2021: Job Vacancies at Puma Energy Tanzania, 2021
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Scheduling Supervisor
Dar Es Salaam, Tanzania
Main Purpose:
Accountable
for providing an efficient delivery service, obtaining “best in class”
logistics performance and ensuring an efficient, safe, and cost
effective and customer focused transport delivery service in compliance
with best practices and standards. Submits delivery plans on a daily
basis to loading terminals and transporters. In charge of handling
delivery problems during the execution of delivery plans.
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Knowledge Skills and Abilities, Key Responsibilities:
1. 30%
Delivery Scheduling.
- Ensures efficient routing and scheduling of loads.
- Ensures
that the customer offer is being fully met, customer expectations are
exceeded, and ‘best in class’ delivery efficiencies are achieved. - Manages requests for additional spot trucks in coordination with the Transport Coordinator.
- Attend to queries and prioritizes emergency deliveries.
- Ensure scheduling of Location Supplies to all Depots as per daily stock report position per Depot.
2. 30%
Delivery Execution.
- Ensures
that daily deliveries are executed as planned and manages any delivery
issues (i.e. weather problems, diversions, traffic, etc.). - Attends to customer queries and prioritizes emergency deliveries if required.
- Provides Customer Service Representatives and Sales Managers with up to
date information regarding the execution of the delivery plans. - Maintaining good communication with haulers and terminals.
- Ensure proper balance between service quality and fleet efficiency
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3. 20%
Reporting.
- Prepare daily retail report for loaded/to be loaded volumes
- Prepare scheduling daily control reports
- Ensure the weekly KPI is prepared and discussed with BSM and GM
- Ensure consolidation of daily stock position per Depot (except Dar Main Terminal)
- Prepare next day projected volumes to be moved to other Depots/customers and send to Transporters.
- Prepare monthly volume allocation report per contracted transporters
3. 20%
Problem resolution.
- Resolves
product or service problems by clarifying the customer’s complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Requirements:
Experience:
- High school diploma or Undergraduate University Degree.
- At least 1 year of experience in similar positions preferably in customer service/logistics.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)
Skills:
- Knowledge of Microsoft Office
- Fluent in English an advantage
Competencies:
- Capable of making decisions and solving
- Planning and organizing
- Proactive
- Team work
- Able to prioritize work tasks
- Accuracy and ability to work with lots of data and many interfaces
- Flexibility
- Problem solving and analytical skills – able to problem solve independently and in a timely manner
- Good communication skills
- Quick Lerner
- Able to identify improvements
Key Relationships and Department Overview:
- Internal – Customer Service Representatives, Sales Managers, Operations, Terminal staff
- External – Transporters
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About Us
Puma Energy is a leading global energy business which supplies, stores
and distributes petroleum products in 48 countries across six
continents. Founded in 1997, Puma Energy has its headquarters in
Singapore and Geneva and regional hubs in South Africa, Puerto Rico,
Australia and Estonia, and employs over 8,000 people globally.
Puma
Energy has a network of 100 storage terminals, more than 3,000 retail
sites, and a presence at over 80 airports. Our mission is to energise
communities to help drive growth and prosperity by sustainably serving
our customers’ needs in high potential countries around the world.
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