New Job Opportunity at ABSA Bank Limited Tanzania – Head of Collections and Recoveries

ABSA Group Limited

Jobs in Tanzania 2021: New Job Vacancies at ABSA Group Limited 2021

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AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021

About Us
Truly African
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.

Absa
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.

Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.
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We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.

Position: Head of Collections and Recoveries
Location: Absa House – ABT
Bring your possibility to life! Define your career with us
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.

Job Summary
The role holder will be expected to execute and
oversee the implementation of initiatives related to Early, Late and
Post Write Off Secured and Unsecured Collections for the Absa Africa
country under management. With specific responsibilities on:
• End to End operational design;
• Operational planning and performance;
• Design, development, change acceptance and operational economics;
• Resource management;
• Ownership of the annual operating budget ; and
• Managing the Collections relationships with in-country partners and the ARO team.

Job Description
The
role holder will be expected to execute and oversee the implementation
of initiatives related to Early, Late and Post Write Off Secured and
Unsecured Collections for the Absa Africa country under management. With
specific responsibilities on:

• End to End operational design;
• Operational planning and performance;
• Design, development, change acceptance and operational economics;
• Resource management;
• Ownership of the annual operating budget ; and
• Managing the Collections relationships with in-country partners and the Absa Regional Office team.

Business Management

• Align
  the country and ARO targets for Collections to the goals outlined in
  the relevant Collections strategy. Explain targets to team members to
  ensure their comprehensive understanding as well as monitoring of
  execution.
• Co-develop collections plans in conjunction with the
  BARO Regional Head and oversee the complete country execution to reduce
  Impairments for the portfolio under management.
• Execute the relevant segmentation strategies into the Collections portfolio country-wide.
• Align
  country Collections plans and resources to the country and Regional
  Office focus, thereby ensuring consistency. Translate and communicate
  the Collections strategic goals for effective execution within the
  country.
• Network internally to the country and in the region
  across all Collections shops to identify and capitalise on best
  practices and business trends in Early Collections, Late Collections,
  Bankruptcy, and Assets in possession.
• Use and analyse industry
  knowledge and trends as well as customer and consumer feedback to build
  recommendations to improve business performance with a focus on customer
  rehabilitation and retention. Work with the relevant Regional Head of
  Collections and the in-country HEAD OF RETAIL & STRATEGIES to
  implement and optimise the collections capability from the trends.
• Review
  current process and procedures and continuously innovate and look for
  opportunities to improve efficiency within the current processes and
  control frameworks. Any proposed changes that are outside approved
  processes require escalation within the existing framework.
• Assess and monitor the Collections Portfolios with the focus on rehabilitation and customer retention.
• Analyse
  and identify accounts in Late Collections that are beyond
  rehabilitation and implement appropriate strategies to address.
• Analyse and interpret Management Information trends and proactively act on these results.

Financial Management

• Monitor the expenses within the unit and ensure that budgeted limits are adhered to. Escalate overspend items.
• Manage the internal incentive pool as stipulated in the approved guidelines, where the scheme has been approved and is in force.
• Ensure
  that the business remains within the Impairment budget allocated to the
  Collections unit by reviewing performance statistics provided by the
  respective teams on a daily, weekly and monthly basis.
• Ensure
  cost efficient utilisation of existing resources and facilities. Provide
  a motivation to the Regional Head of Collections and the in-Country
  Head of Retail & Strategies for any additional resource
  requirements.
• Manage the overall performance of the Collections Portfolio for the country.
• Manage
  the Ageing of portfolios effectively to minimise impairments within the
  rules as defined in the applicable policies of the bank.
• Oversee
  the profitability of asset realisation in Secured Late Collections, by
  closely monitoring the Assets in possession process.

Operational Planning and Performance

• Accountable for the definition, agreement and achievement of pre-delinquency collections operational performance objectives
• Accountable for the Collections and Recoveries operating budget
• Accountable
  for identifying operating requirements and improvements for the end to
  end pre-delinquency and collections processes
• Accountable for
  building strong relationships with service providers, including 3rd
  parties and internal areas, to drive out process improvements and
  establish operational designs
• Accountable for change acceptance
  and implementation within the operating environment where the changes
  impact the operating design and/or processes
• Accountable for
  ensuring all new and existing processes comply to legal and regulatory
  requirements and reduce exposure to fraud as well as being supported at
  an appropriate cost
• Accountable for reducing costs through improvements to the end-to-end operational design.
• Accountable for ensuring quality MI is produced to enable performance and benefits to be monitored and measured
• Accountable
  for managing the Collections relationship with the Absa Partnerships
  team and with Partners directly (as appropriate) to plan resources ,
  processes and strategies to deliver the Collections component of joint
  ventures.

Risk Management and Controls

• Oversee the implementation and compliance of policies, procedures & technical systems that support the operational area.
• Management of policy dispensations and waivers in conjunction with BARO Regional Head and Risk Management.
• Identify
  and report on the reputational risk associated with the Collections
  Portfolio. Make recommendations on how to address issues identified.
• Ensure
  that processes, control requirements and risk management frameworks
  that have been designed for the area are understood by all members of
  the team.
• For audit findings that have an impact on the area,
  work with the Regional Head of Collections to understand what actions
  are required to close out findings and implement the required actions.
• During
  scheduled audits and management assurance reviews, ensure that all
  information required by the auditors are provided timeously.
• Complete required compliance and SOX attestations.
• Log
  all Risk and Loss events as a result of error or fraud highlighted in
  the department. Ensure that the issues are thoroughly investigated and
  closed or escalated as per policy.
• Ensure that the team
  understands all compliance requirements and highlight gaps to the
  Regional Head of Collections and the Head of Retail & Strategies.
• Monitor
  compliance training undertaken by team members and ensure that they
  complete the required training within prescribed timelines.
• Ensure that all regulatory requirements specific to the country and Absa are adhered to.
• Design of key controls within the Collections team to ensure adherence to all applicable policies.
• Recommendation of changes to be applied to the policies as per Absa processes.
• Ensure
  that the Business Continuity Tool is updated regularly. Arrange for
  team members to participate in BCM tests at the required intervals and
  document test results. Work with other managers in the area to implement
  corrective measures in case of test fails.
• Ensure that all
  Manager, team leaders and team members understand the control
  requirements related to physical and systems access control and
  information security requirements.
• Collect access cards from
  employees leaving the department or the bank and send instructions to IT
  and HR to remove their systems access.
• Ensure that the Collections shop has proper representation to address occupational health and safety requirements.

People Management

• Develop
  a high performing team by: Recruiting and promoting the best people in
  line with the business’s needs, supporting the enhancement and
  development of people, embedding formal performance development and
  informal coaching.
• Identify talent and develop successors to
  retain key individuals and skills sets within Absa through the
  succession planning process.
• Ensure that the Absa values are
  displayed and entrenched within the team and across the unit. Display
  and promote behaviours that support the Absa brand and culture.
• Hold Collections leaders accountable for performance and consequence management to entrench a performance culture.
• Manage change while maintaining operational effectiveness.
• Promote a learning culture and imparting technical expertise and knowledge through continuous coaching of staff.
• Pursue your own development to increase personal effectiveness, acknowledging strengths and areas of development.
• Delegate tasks appropriately according to the business requirements and ensure recognition thereof.
• Demonstrate personal accountability, integrity and maintain discipline across the in-country collections floor.
• Responsible for creating and sustaining a positive and energetic team spirit.
• Review and update departments Org Structures and Roles frequently to ensure that they are fit for purpose.
• Monitor Overtime and ensure that it is kept to a minimum and within Legislator requirements.
• Manage the Shift Allowance practices and take appropriate action.
• Initiate disciplinary processes and manage grievance procedures in conjunction with Human Resources as and when required.
• Address
  poor performance of team members through the formal Performance
  Accelerator Programme and ensure that continued poor performance is
  appropriately remediated.
• Participate in the creation and
  implementation of the relevant people practices surveys and actions for
  the country Collections team

Risk and Control Objective

• In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
• Review
  the risk and compliance profiles of the business unit on a regular
  basis and provide consultative support to the Managing Director on
  changes that are required to rebalance risk and reward where required.
• Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
• Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
• Keep
  up to date on all regulatory changes and have the ability to articulate
  the impact to the Business, be well informed on the industry thinking.
• All mandatory training completed to deadline

Technical skills / Competencies
Competencies:
Drive Performance

• Build Pride & Passion
• Grow Talent & Capability
• Execute at Speed
• Delight Customers
• Protect and enhance our reputation

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Knowledge, Expertise and Experience
Knowledge & Skills:

• Financial acumen
• Leadership and management capability
• Knowledge of Absa credit policies
• Knowledge
  of initiatives and project changes being made through the change
  calendar and other areas of Absa in order to understand and ensure fit
  of own work
• Knowledge of company people policies and procedures
• Knowledge of business change disciplines
• Knowledge of Process Management and Improvement Methodologies

Experience, qualifications and other requirements specific to the role

• University Degree or equivalent
• 3-5 Years Managerial experience
• Experience gained in either senior Collections or Operational roles over a 2-5 year period.
• Key internal and external senior Stakeholder / supplier and customer relationship management.
• Budgetary management and cost reduction experience
• Internal and external benchmarking practices.
• Successful delivery of business and cultural change and delivery of associated

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NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,296 POSTS)

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Deadline: 2021-09-09

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