New Job Vacancy at National Bank of Commerce (NBC) – Relationship Manager

National Bank of Commerce

Jobs in Tanzania 2021: New Job Vacancies at National Bank of Commerce (NBC) 2021

HESLB: MAOMBI YA MKOPO ELIMU YA JUU 2021/22 | TO APPLY CLICK HERE!

CHECK UPDATES ZOTE ZA UDAHILI WA VYUO 2021/22. CLICK HERE!

AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021

Position: Relationship Manager
Location: Head Office NBC
Type: Full time
Job ID: R-15921109

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | ZIPO ZA NECTA NA MOCK 1988 – 2019. CLICK HERE!

Job Summary
• To build and maintain relationships across a
portfolio of high value Central and Local Government, Public
Institutions, by focussing on growing value through achieving
challenging sales and stretching income targets and improving customer
satisfactions.
• The jobholder will be responsible for business
portfolio growth and retention of existing customers where he/she is
expected to increase ”wallet share”
Recommended:
Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!

Job Description​
Sales and Service 60%
Outputs:

• Agree, meet and exceeds contracted sales targets with focus on liabilities and other non- funding products.
• Grow
  portfolio value in line with agreed targets. This is achieved through
  cross sell or up sell by providing a variety of products and services to
  customers
• Generating ongoing referral business from existing customers within the portfolio
• Identify sales and services opportunities and offering solutions appropriate for the customer’s needs, goal and objectives
• Determine
  the products that are most effective in meeting customer’s needs and be
  able to sell these at short notice both reactively and proactively.
• Adopt a commercial approach to cost control and income generation
• Expand assigned portfolios through product optimisation and profitable cross selling
• Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards
• Establish relationships and maintain proactive and regular contact with clients as part of the agreed contact plan
• Utilise all customer contact processes and products to develop a better understanding of customer needs
• Provide feedback to clients, even if query or complaint has not been resolved yet.
• Educate customer on the new operating models
• Engage the customer and introduce prepared solutions
• Understand
  and apply the relevant governance and compliance procedures to
  activities undertaken and maintain ongoing completion of relevant
  governance and compliance training
• Maintain customer records and accurate completion of applications and paperwork
• Work closely with customer service teams, responding to complex servicing requests and complaints for customers
• Work proactively with colleagues across the group to support the growth of lead generation
• Promote alternative delivery channels to clients
• Proactively raise the profile and reputation of the Bank in the local community
• Provide financial advice to existing and new customers within the local community to remain a reputable Bank
• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
• Conduct annual and if appropriate, interim reviews of customers borrowing facilities
• Conduct annual and if appropriate, interim reviews with non-borrowing customers
• Determine
  the key messages, e.g. agreed service standards, and negotiated
  pricing, relationship team contact points and new product changes,
  deciding upon the most appropriate communication method.
• Deal with and find solutions to customer complaints
• Research, create and follow up a target list for potential new business.

Recommended:

CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!

Business Management 30%
Outputs to deliver this accountability:

• Identify
  priority customers using the Customer Relationship Planning templates
  to assess their present and potential contribution.
• Gather all
  the required information that is needed to prepare and assess credit
  applications. Role holder will be expected to input certain key
  information such as judgmental information. (They will work with
  Business Analysts, CMAs and Operational Bankers to construct credit
  applications).

Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

People Management 10%
Outputs to deliver this accountability:

• Day to day coaching and development of indirect reports i.e. Business Analysts and Operational Bankers
• Proactively identify personal development areas and training needs

Risk Management 10%
Outputs to deliver this accountability:

• Safeguard the bank’s interest by;
• Creating awareness, keep up-todate and comply with Know Your Client (KYC) and Anti Money Laundering (AML) regulations
• Comply and keep up todate with all policies and procedure.
• Ensure customer information is kept confidential and only released to the right person.

Read Also:

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)

Qualifications

• Analytical
  Thinking – Advanced (Meets all of the requirements), Bachelor`s Degrees
  and Advanced Diplomas – Business, Commerce and Management Studies,
  Commercial mindset – Senior (Meets all of the requirements), Customer
  Excellence – Service Management (Meets all of the requirements), Digital
  familiarity (Meets all of the requirements), Experience in a similar
  environment at specialist level, Openness to change (Meets some of the
  requirements and would need further development)

Deadline: 06th September, 2021.

JOIN US ON TELEGRAM

Get Notifications Faster by:

(Visited 3 times, 3 visits today)

The post New Job Vacancy at National Bank of Commerce (NBC) – Relationship Manager appeared first on Ajira - Nafasi za kazi Tanzania 2019.

source https://ajira-nafasizakazitz.com/44189/