New Job United Nations (UN) at UN Women Tanzania – Programme Analyst, Women Economic Empowerment
Development of Guidelines for a National Toll-Free Hotline for Survivors
of Violence Against Women and Girls (VAWG)
Advertised on behalf of : UN Women
Location : Home based with possible travel to Dar es Salaam and Dodoma, Tanzania, TANZANIA
Type of Contract : Individual Contract
Post Level : National Consultant
Languages Required : English
Starting Date : (date when the selected candidate is expected to start) 01-Oct-2021
Duration of Initial Contract : Sixty (60) working days within five months
Expected Duration of Assignment : Sixty (60) working days within five months
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UNDP
is committed to achieving workforce diversity in terms of gender,
nationality and culture. Individuals from minority groups, indigenous
groups and persons with disabilities are equally encouraged to apply.
All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of
harassment, including sexual harassment, and discrimination. All
selected candidates will, therefore, undergo rigorous reference and
background checks.
Background
UN Women, grounded in the vision of equality
enshrined in the Charter of the United Nations, works for the
elimination of discrimination against women and girls; the empowerment
of women; and the achievement of equality between women and men as
partners and beneficiaries of development, human rights, humanitarian
action and peace and security. Placing women’s rights at the centre of
its efforts, UN Women is mandated to lead and coordinate United Nations’
system efforts to ensure that commitments on gender equality and
women’s empowerment are translated into action. It is also mandated to
provide strong and coherent leadership in support of Member States’
priorities and efforts, building effective partnerships with civil
society and other relevant actors.
In Tanzania, UN Women is
partnering with the Tanzania Police Force (TPF) to implement the
Five-year National Plan of Action to End Violence Against Women and
Children (NPA-VAWC) (2017/18 – 2021/22). The Plan aims at eliminating
all forms of violence against women and children in Tanzania by 50
percent by 2021/22. One of the NPA-VAWC strategies is to develop a
comprehensive and integrated protection system delivering coordinated,
quality, and timely support to women and children affected by violence.
UN Women has supported Tanzania Police Force since 2012. In
recent years, the TPF has improved the availability, accessibility, and
quality of essential services to survivors[1]
of violence against women and girls (VAWG), by strengthening the Police
Gender and Children’s Desks (PGCDs), building the capacity of the
police officers serving at the PGCDs, and sensitizing the communities in
question to the presence of the PGCDs and VAWG response in general. As a
result of the previous projects, women and girls are better informed to
report incidences of VAWG.
However, there is a need for scaling
up the availability and accessibility of quality essential services for
survivors of VAWG. For the moment, women above 18 years old have limited
access to report VAWG in Tanzania directly to the PGCDs, and in many
cases long distances (to the PGCDs) prevent women from reporting and
accessing services. Hence, the need for easier accessibility of quality
essential services. Tanzania Police Force runs a Hotline for criminal
offences in general, as well as for crimes against children, but there
is a need for a specific Hotline to reach women and girl survivors of
violence with trained officials receiving the calls and responding to
the varied needs rising from multitude of different forms of VAWG in the
country, including but not limited to sexual violence, domestic and
intimate partner violence, FGM, and sextortion, and referring the women
and girls to the appropriate Police Gender and Children’s Desks and
other support services for more support.
The lack of a national
hotline for survivors of VAWG is recognized in the country and
establishing such a service would impact positively on the overall
accessibility of essential services for VAWG survivors in Tanzania. VAWG
Hotlines can also be a helpful barometer for measuring the impact of
public education campaigns and can provide information to guide new
interventions. They can be used to clarify information on misconceptions
and myths on VAWG. Besides, hotlines can provide information for
improved VAWG related services. By responding to the request of the
Tanzania Police Force on the establishment of a national toll-free VAWG
hotline, more women and girls would be reached and be able to access
available services.
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The
recognized need by the Tanzania Police Force to establish such a
service is supported by best practices from the region, such as Malawi
and Kenya, where UN Women has supported the establishment of VAWG
hotlines which provide safe and easily accessible platforms to report
VAWG cases. Examples from other countries in the region demonstrate an
increase in the overall reporting of sexual violence, which was
previously underreported due to distance to the services,
stigmatization, sensitive nature of sexual violence, and the lack of
confidentiality in reporting. Establishing such a service would impact
positively and add value to the current service provision for VAWG
survivors in Tanzania.
[1] https://www.unwomen.org/-/media/headquarters/attachments/sections/library/publications/2015/essential-services-package-module-3-en.pdf?la=en&vs=3520
Duties and Responsibilities
The
main objective of the assignment is to provide technical support to the
Tanzania Police Force on the development of National Guidelines for the
National Toll-Free Hotline for Survivors of VAWG in Tanzania. In
particular, the consultant will:
- Prepare an inception report and introduce a plan to work on the required assignment.
- Conduct
desk-based literature review on guidelines, manuals, data collection
and management tools on operating similar hotlines providing services
for survivors of VAWG and other related services in Tanzania, the East
and Southern African Region, and other regional and international
sources to gather best practices. - Hold virtual/in-person
consultations with key stakeholders on the functioning of the existing
crime hotline services and gaps in Tanzania in responding to VAWG at the
national level. - Develop Guidelines to establish the national
toll-free VAWG Hotline for the Police force, to provide support to
survivors of VAWG in a confidential, sensitive and survivor-centered
manner, provide accurate information on VAWG, victim’s rights and
available services, make referrals to regional and local level PGCDs and
other support services, such as social and health services,
children’s/parenting services, legal aid, shelters and counselling, and
collect and manage case data and provide reports. - Establish data
collection and management tools and instructions on how the Police
should use them in the VAWG hotline call center and establish a template
for the annual and bi-annual reporting on the functioning and reach of
the hotline, including amongst others, hotline data on the number and
nature of the calls, type of violence, and its consequences and
referrals to other services, disaggregated by gender, age, marital
status and region amongst others and incorporating the particulars used
by TPF Gender and Children’s Desks in the Gender Desk Register (manual)
and Gender Response reporting system (electronic). - Facilitate
virtual/in-person discussions and review of the first draft of the
Guidelines on the Hotline with the Tanzania Police Force, the Technical
Advisory Committee, UN Women, and other relevant stakeholders. - Finalize the Guidelines on the Hotline by incorporating feedback from the above stakeholders.
- Present
the final Guidelines on the Hotline virtually/in-person to the Tanzania
Police Force, the Technical Advisory Committee and UN Women, for review
and approval. - Develop a training plan and training materials
to strengthen capacities of the hotline operators on the Guidelines,
tools, and reporting templates. - Conduct Training of Trainers
virtually/in-person on how to operate the Hotline, including collecting
case data, taking action and reporting according to the Guidelines on
the VAWG Hotline in collaboration with the trainers of Tanzania Police
Force. - Deliver two mentoring and accompaniment sessions
virtually/in-person to support the roll-out and reporting from the VAWG
Hotline.
The Guidelines on the VAWG Hotline should be
developed through a consultative and comprehensive process. A Technical
Advisory Committee (TAC) will be established by UN Women and TPF Gender
and Children’s Desk Team to review each of the deliverables to meet
international standards and ensure alignment of regional and
international best practices for the establishment of VAWG Hotlines and
the national interests and needs for the Hotline. The TAC will include
relevant national stakeholders (government representatives, women’s
rights organizations and service providers, survivor advocates, UN
Agencies, including UN Women) and interested and relevant donors already
supporting the Tanzanian Police Force.
Coordination, Reporting and Accountability of the Assignment
- The Consultant will work under the overall supervision of the UN Women EVAW Team Leader.
- The
Consultant will report weekly and provide updates of the work to the
EVAW Team Leader of UN Women and Police Chief in charge of Police Gender
and Children’s Desks and receive guidance to ensure that high standards
are well preserved/observed during the exercise. - The Technical Advisory Committee will review and approve each of the deliverables to ensure it meets international standards.
Implementation Timeframe and Deliverables:
The
assignment is for a fixed period of 60 working days, commencing 1st
October 2021, and continuing through 28th February 2022, when the Final
Guidelines will be due for submission.
The consultant will be expected to deliver the following:
- An Inception Report on the assignment and workplan including time frames on how the work will be undertaken. (5 working days).
- Literature
review on guidelines and manuals, data collection, and management tools
on VAWG hotlines providing services for survivors in the East and
Southern African Region, other regions in Africa and beyond, and other
Hotlines in Tanzania and a report on the findings. (5 working days). - Virtual/in-person
consultations with key stakeholders on the functioning of the existing
crime hotline services and gaps in Tanzania in responding to VAWG at the
national level and a report on the findings of the focus group
discussions. (10 working days) - Develop Data collection and
management tools, reporting template and instructions on how to use them
in the VAWG Hotline call center incorporating the particulars used by
the TPF (5 working days) - Draft Guidelines on the VAWG Hotline including data collection and reporting tools (15 working days).
- Final
Guidelines on the VAWG Hotline including data collection and reporting
tools with incorporated inputs from UN Women, Tanzania Police Force, and
the Technical Advisory Committee (5 working days). - Develop
Training plan and training materials to capacitate the hotline operators
on the Guidelines on the VAWG Hotline including data collection and
reporting tools, and reporting template. (5 working days). - Conduct
a Training of Trainers (TOT) virtually/in-person on how to operate the
Hotline according to the Guidelines on VAWG Hotline and provide a report
of the training (5 working days). - Deliver two mentoring and
accompaniment sessions virtually/in-person to support the roll-out and
reporting from the VAWG Hotline. (5 working days)
Payment Schedule and Deliverables/Tasks
- An
Inception Report on the assignment and workplan, including time frames
on how the work will be undertaken within 5 working days after the award
of the contract – 10%. - Virtual/in-person presentation and
review on the draft Guidelines on the VAWG Hotline including data
collection and reporting tools within 40 working days after the award of
the contract – 40%. - Virtual/in-person presentation and review
on the final Guidelines on the VAWG Hotline including data collection
and reporting tools and training plan and training materials within 50
working days following the award of the contract – 35%. - Deliver
the Final TOT virtually/in-person and providing a report of the training
within 55 working days following the award of the contract – 10% - Deliver
two mentoring and accompaniment sessions virtually/in-person to support
the roll-out and reporting from the Hotline within 60 working days
following the award of the contract – 5%
Payments are based
on the review and approval of each deliverable by UN Women, Tanzania
Police Force and the Technical Advisory Committee. The total fees
payable for the assignment for a period of 60 working days – 100%.
Competencies
Key Performance Indicators:
- Timely and quality implementation of the assignment
- In-depth
review and use of national, regional, and international best practices
on VAWG Hotlines in developing the Guidelines on the VAWG Hotline - Successful consultations with key stakeholders
- Well written and functional Guidelines on the VAWG Hotline
- Regular communication with UN Women and Tanzania Police Force
- Proper
incorporation of technical inputs by UN Women, Tanzania Police Force,
and the Technical Advisory Committee into the Guidelines on the VAWG
Hotline - Adherence to UN Women standards and rules
- Adherence to Tanzania Police Force standards and administrative requirements
Core Values/Guiding Principles:
- Integrity:
Demonstrate consistency in upholding and promoting the values of UN
Women in actions and decisions, in line with the UN Code of Conduct. - Professionalism: Demonstrate professional competence and expert knowledge of the pertinent substantive areas of work.
- Cultural
sensitivity and valuing diversity: Demonstrate an appreciation of the
multicultural nature of the organization and the diversity of its staff.
Demonstrate an international outlook, appreciating difference in values
and learning from cultural diversity.
Core Competencies:
- Ethics and Values: Demonstrate and safeguard ethics and integrity.
- Organizational Awareness: Demonstrate corporate knowledge and sound judgment.
- Work
in teams: Demonstrate ability to work in a multicultural, multiethnic
environment and to maintain effective working relations with people of
different national and cultural backgrounds. - Communicating and Information Sharing: Facilitate and encourage open communication and strive for effective communication.
- Self-management
and Emotional Intelligence: Stay composed and positive even in
difficult moments, handle tense situations with diplomacy and tact, and
have a consistent behavior towards others.
Functional Competencies:
- Strong technical knowledge and expertise in prevention and response of VAWG
- Outstanding
technical knowledge and experience on the development of Guidelines for
VAWG Hotlines or similar services for use by the Police Force. - Experience in training on VAWG, ideally for security sector personnel.
- Experience
working on community policing with expertise in prevention and response
of VAWG in the Police Gender and Children’s Desks - Outstanding writing skills, with proven ability to meet tight deadlines.
- Communicates sensitively, effectively, and creatively.
- Familiarity with using online conferencing tools (i.e. Zoom, Teams, etc.).
Required Skills and Experience
Education:
- Master’s Degree or equivalent in Social Sciences, Gender Studies, Development Studies, Policing, Legal Studies or related field.
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Experience:
- Minimum
of seven (7) years of professional experience in working with women and
girls on VAWG and support services to survivors of violence. - Experience
in development of gender-sensitive and responsive guidelines and
manuals for the Police or other service providers to prevent and respond
to VAWG. - At least four (4) years’ experience in working on the
promotion or integration of VAWG prevention and response in policing in
Tanzania and/or East and Southern Africa. - Experience on setting up toll free VAWG hotlines in Tanzania and/or East and Southern Africa is an asset.
- Strong analytical and communication skills.
- Capacity
to work in a multidisciplinary team to meet deadlines, including
coordinating and incorporating technical inputs into written work.
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Language Requirements:
Excellent writing and presentation skills in English, with additional fluency in Kiswahili.
Application Procedure:
Cover
letter outlining suitability for the job, providing initial
observations on the Terms of Reference, and an outline of the
methodology he/she would use; a financial offer including travel costs
in TZS for completion of the required tasks.
Please note that
applications without a completed and signed UN Women P-11 form will be
treated as incomplete and will not be considered for further assessment.
UN Women Personal History form (P-11) can be downloaded from http://www.unwomen.org/en/about-us/employment .
UN
WOMEN is committed to achieving workforce diversity in terms of gender,
nationality and culture. Individuals from minority groups, indigenous
groups and persons with disabilities are equally encouraged to apply.
All applications will be treated with the strictest confidence.
Application Deadline : 07-Sep-21 (Midnight New York, USA)
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