New Job Opportunity at VODACOM Tanzania Plc – Shop Manager: Mbeya
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Position: Shop Manager: Mbeya
Posting Country: Tanzania, United Republic of
Date Posted: 11-Aug-2021
Full Time / Part Time: Full Time
Contract Type: Permanent
At
Vodacom, we’re working hard to build a better future. A more connected,
inclusive and sustainable world. As a dynamic global community, it’s
our human spirit, together with technology, that empowers us to achieve
this.
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We
challenge and innovate in order to connect people, businesses, and
communities across the world. Delighting our customers and earning their
loyalty drive us, and we experiment, learn fast and get it done,
together.
With us, you can be truly be yourself and belong, share
inspiration, embrace new opportunities, thrive, and make a real
difference.
Description
The key responsibility of the Shop Manager is to
provide quality customer service to ALL clients entering the Vodashop
through optimal management. The Shop Manager will be responsible for
managing the sales and customer service team, as well as stock &
merchandising. The Vodacom flagship shop also provides an opportunity
for customers to solve their queries and must ensure that this is both
possible and operated efficiently.
Targets execution:
• Ensures the achievement of Company sales and revenue targets in the shop and selling Vodacom’s products and services
• Ensuring new connections to the Vodacom network
Look & feel:
• To ensure that the general shop outlook and fittings are in order and functioning
• Ensure that shop staff appear smart in full uniform
Implement sales activities in the flagship shop:
• Drive sales revenue, data & voice usage activities
• Manage sales processes by ensuring that payments and sales are in line with company policy and procedures
• Track retail sales trends & recommend strategies for retail road map formulation.
• Monitoring competitor activity and report with recommendations for action
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Customer Service:
• Ensuring excellent customer service as per VTL standards
• Ensure that customer service provided by subordinates meet VTL standard and exceed customer expectation.
• Escalate & Follow up on all outstanding customer logs and ensure they are properly addressed & closed.
Cash & Stock Management:
• Carry out a daily stock count and ensure that total sales effected
through the Point of Sale system adds up to the stock count in the
store.
• Ensure that stock is monitored continuously, maintain
shop stock at the required level and place orders timely to avoid stock
outs.
Reporting:
• Generates weekly, monthly, and quarterly reports on the sales trends of the shops
• Generates weekly reports on shop performance and stock status
• Market intelligence reports on competitor activity
• Co-ordinates training for all shop staff on Vodacom’s products and/or services
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)
QUALIFICATIONS & EXPERIENCE
• Degree/Advanced Diploma in sales or equivalent training in business or sales management
• At least 2 years working experience in sales
• Able to work under high stress with short-term targets and objectives
• High level of integrity and work ethics
• Presentation skills, Computer literacy – Excel, Power point and Word
Skills
- Digital Advocacy
- Competitor Awareness and Cross Sell
- Ownership
- Building Rapport
- Resilience
- Building and Proposing Solutions
- Empathy
- Objection Handling and Negotiation
- Identifies Customer Needs
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Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
The post New Job Opportunity at VODACOM Tanzania Plc – Shop Manager: Mbeya appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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