New Job Vacancy at National Bank of Commerce (NBC) – Lead Generator

National Bank of Commerce

Jobs in Tanzania 2021: New Job Vacancies at National Bank of Commerce (NBC) 2021

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AJIRA MPYA TANZANIA 2021 | NAFASI MPYA ZA KAZI 2021

Position: Lead Generator
Location: Tanzania
Type: Full time
Job ID: R-15920035

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

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Job Summary
• To achieve agreed sales targets in line with the business objectives
through pro-active selling of Retail banking lending and deposit
products and at the same time providing excellent customer service.
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Job Description​
SALES TO RETAIL CUSTOMERS

• Deliver
  exceptional sales performance by identifying and meeting customer needs
  through selling & cross selling of Bank’s consumer lending and
  deposit products.
• Provide direct “hands on” sales support
  (quality lead generation and effective follow up) to generate and
  convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Complete
  account opening and loan documentation together with customers in line
  with NBC Bank policies and requirements and submit to Line Manager/Team
  leader for review before submitting to operations for processing.
• When
  selling loans to Retail customers, complete the financial analysis and
  statement review on customer accounts. Where customers do not meet the
  minimum criteria, advise the customer verbally or in writing as the
  customer requires. Report such denials to the Line Manager on a daily
  basis.
• Check correctness of each new account application, loan document and all other customer documents.
• Comply
  with general NBC Operational risk & Rigour requirements e.g. Health
  & Safety standards and security of premises, KYC and anti-money
  laundering regulations.

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OPERATIONAL RIGOUR AND COMPLIANCE WITH KYC REQUIREMENTS

• Ensure
  accuracy of each new account application, loan document and all other
  customer documents. Lead Generators (LGs) are held personally
  accountable for accuracy and quality of these and supporting documents
  that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Follow
  the Retail end to end account opening ensuring new accounts are
  authorized and KYC compliant. Escalate any items that exceed the agreed
  service level time lines or where there are unresolved KYC requirements,
  to the Line Manager.
• Comply with general NBC operational risk
  & rigour requirements e.g. Health & Safety standards and
  security of premises, KYC and anti-money laundering regulations.

PROVISION OF CUSTOMER SERVICE

• Refer
  to the appropriate department/ team leader any query for products
  outside his/her portfolio or queries within their products.
• Advice
  customers as soon as new loans are approved and encourage draw-downs on
  the new loans and the same should be done for new accounts opened.
• Open scheme loan accounts referred by the Scheme Loans Relationship Managers

CONTRIBUTE TO DEVELOPMENT OF THE TEAM AND PERSONAL DEVELOPMENT

• Share knowledge and experience with other Lead Generator in the team.
• Deputize for the Line Manager whenever required.
• Agree annual performance objectives with the Team Leader, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programmes and training

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Qualifications

• Digital
  familiarity (Meets some of the requirements and would need further
  development), Further Education and Training Certificate (FETC) –
  Business, Commerce and Management Studies, Openness to change (Meets
  some of the requirements and would need further development), Product
  and/or Service Knowledge (Meets all of the requirements), Sales
  Management (Meets all of the requirements)

Deadline: 29th July, 2021.

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