New Job Opportunity Kibaha Branch at National Bank of Commerce (NBC) – Lead Generator Agency

National Bank of Commerce

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Position: Lead Generator Agency
Location: Kibaha Branch
Type: Full time
Job ID: R-15920197

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

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Job Summary
• The main purpose is to drive Agency banking proposition on acquisition
and relationship management, to support product growth in the bank.
•
This entails to achieve agreed sales targets in line with the business
objectives through pro-active selling by on boarding NBC Wakala at the
same time providing excellent customer service.
• Assist in growing, visiting and managing Agent Network.
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Job Description​
A :Agent On boarding / Lead Generation

• On
  board and process applications of Agents in line with NBC Bank policies
  and regulatory requirements submit to Line Manager for review before
  submitting for processing
• Delivering exceptional sales performance through daily sales activities to drive agent performance.
• All agent documentations are updated and stored properly
• Conducting Agent assessments according to the Operations Manual
• Deliver exceptional sales performance in Agency banking by identifying new and potential agents
• Participate in Agency banking sales campaigns to meet specific target
• Performing branding duties to ensure agents are properly branded and visible
• To
  ensure all agents operate at their agreed level, as per key agent
  indicators; For Example – Enough float, Registrations and transactions.
• Manage
  agent’s relationship with branches and working direct with branch
  managers and branch sales team to ensure successful agent recruitment,
  support training objective are met to drive growth
• Supporting agent in sales and account opening to ensure customer accounts are opened as per account opening procedures.
• Performing any assigned task related to agency banking operations and sales
• Identify and recruit agents, targeting key business in their location as well as targeting top performing agents.
• To ensure POS and merchandising material are effectively distributed
• Provide weekly/ Monthly agent visit report as per agreed format
• Perform visit of all existing agents within your circuit at least once a month

B :Agent Operations management

• Growing agent base within the assigned area
• Visiting agent portfolio as assigned and managing the agent network.
• Conversation of Non Transacting agents to transacting
• Supporting customer base on boarded through agents to fund the accounts
• Attending daily sales review meetings and perform the daily activities accordingly.
• Providing a weekly sales activity plan to Branch Manager and Agent banking head office team.
• Study
  and assess competitors activities on the ground through daily agent
  visits and capture useful information for feedback and improvement

C : Direct Sales

• Facilitating first-contact meetings with potential NBC Wakala
• Contact/visit the existing agents and new prospects to sell product and strengthen the relationship
• Daily planning of sales activities to ensure optimal utilization of allocated area/location to sell.

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D: Branding and retention of agents

• Visiting agents monthly within given vicinity
• Ensure that every on boarded agent is activated and branded accordingly having signage, tariff guide, user guide and log book
• Let the agent know about new product or promotion
• Respond to agents queries/ complaint accordingly
• Providing initial training to the agent.

H :Compliance and Risk Management:

• Ensure
  that planned training interventions take place, particularly for
  compulsory training. Attend all assigned training before deadline.
• Directly
  responsible for discipline – initiate misconduct or incapacity charges,
  follow NBC discipline processes together with HR.
• Attend all booked meetings.
• Share knowledge and experience with other LG in the Team
• Agree annual performance objective with team leader including specific target
• Pursue continues improvement in personal development by participating in development programs
• Display code of conduct and self-discipline

Other duties

• Participate in branch target Sales related activities
• Carried out other duties as assigned by the LG Team Leader Agency Banking

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Qualifications

• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and
  Management Studies, Digital familiarity (Meets some of the requirements
  and would need further development), Experience in a similar
  environment, Openness to change (Meets some of the requirements and
  would need further development), Product and/or Service Knowledge (Meets
  all of the requirements), Sales Management (Meets all of the
  requirements)

Deadline: 06th August, 2021.

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