New Job Vacancy at Techifx Tanzania – Receptionist | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

Techifx

Receptionist
Position: Receptionist

Summary:
We are looking for a receptionist for our
mobile repair shop that will be taksed to manage customer queries and
other front desk related tasks.
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Description:
You
will also be asked to process orders, modifications, and escalate
complaints across a number of communication channels. To do well in
this role you need to be able to remain calm when customers are
frustrated and have experience working with computers.

Duties and responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.