New Job Vacancy at National Bank of Commerce (NBC) – Head: Fraud & Forensic Investigation

National Bank of Commerce

Position: Head: Fraud & Forensic Investigation
Location: Head Office NBC
Type: Full time
Job ID: R-15918983

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

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Job Summary
To drive the implementation of strategy to standardize fraud risk
management to Group standards. To develop tactical strategy and delivery
plans, formulate associated practice/s and to ensure operational
implementation and adoption into. forensic methodology, governance and
delivery objectives.

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Job Description​
Accountability: Drive the implementation of the Fraud Risk Control Framework

• Develop
  and oversee a Risk Control Strategy that is in alignment with the Group
  Fraud Risk Management Control Framework drawing on internal and
  external expertise within Group. This includes the sharing and transfer
  of knowledge including technical support and good practices which are
  aligned to fit for purpose operations and through proper business cases
  and technical requirement specifications.
• Oversee implementation
  and embedment of the Fraud Risk Control Framework and policies and
  coordinate annual review of the framework and policies to ensure
  alignment where local regulations have changed or when required by
  Group. Advise NBC management through Head of Risk about the changes in
  regulations or group requirements
• Participate in the implementation of the necessary prevention, detection and investigation functions to support fraud control.
• Advice
  management on the ability of Fraud Risk Management to implement
  supporting controls to ensure that risk is readily identified,
  quantified and mitigated per the risk appetite of business.
• Identify
  resource requirements to ensure that fraud operations are effective and
  efficient. This includes providing assistance to the Fraud Risk
  Management staff in ensuring that all required systems, tools and
  equipment are available to complete their routine tasks in the most
  effective way.
• Define the investigation criteria required within the confines of a risk based approach.
• Provide
  input to process engineering to ensure that the overall process are
  mapped, documented and conform to an efficient and effective operations
  framework. This includes the Facilitation of the process of documenting
  the processes to prevent fraud, improve customer service and improve
  workflow
• Delegate responsibilities appropriately to ensure that
  monitoring mechanisms are in place for review of embedment of Fraud Risk
  Control Processes within NBC. Review monitoring results, highlighting
  areas of concerns with respective Heads of Directorates and support them
  to develop corrective actions.
• Participate in Fraud Management Oversight Committee and give input on fraud risk related issues.
• Monitor
  that monthly fraud management information (MI) reporting, according to
  Group standards, is prepared and timely submission is done to NBC
  management and Group Fraud Risk Management (through Group Head of Fraud
  Risk Management).
• Compile and consolidate a monthly a monthly
  report on adhoc significant fraud risk events and forward to Group
  Financial Crime Management and Fraud Risk Management (through Group
  Fraud Risk Management).
• Translate set strategy into operational business plans.
• Constantly
  review the number of cases reported to improve the investigation
  methodologies, criteria and adjust accordingly to a risk- bases
  approach.
• Conduct monthly oversight reviews with direct reports
  to understand the business performance and support them to develop
  corrective actions where required.
• Assess and update the investigative policies/procedures and ensure implementation and adherence.
• Ensure that minimum investigation standards are set and adhered to.
• Provide Group wide investigation capability and lead, into significant and sensitive fraud, theft and corruption cases.
• Ensure
  that matters where there is a significant fraud loss to the Bank, that a
  Steerco is established, comprising of all relevant stakeholders, to
  ensure that there is proper management over such cases and that recovery
  efforts are maximized.
• Ensure that any control failures
  identified during the course of an investigation are immediately brought
  to the attention of Fraud Strategy / responsible business unit.
• Continuously evaluate cases allocated to direct reports for investigation in line with set guidelines and standard

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Accountability: Develop business relationships (stakeholders engagement)

• Interact
  with counterparts in the industry to share knowledge and information,
  promote cooperation and to gain a common understanding of the threats
  and risks in the banking industry.
• Participate in periodic
  meetings and telephone conferences for example Operational Risk meetings
  where operational concerns are formally raised, tracked and addressed.
• Build
  and maintain relationships with law enforcement parties (i.e. the
  Police, the Prosecuting Authorities) to ensure that their cooperation
  can be obtained when required (for example during key investigations).
• Build
  relationships with directorates’ senior management through regular
  scheduled meetings with the directorates. Evidence of the meetings
  should be maintained in the form of minutes and/or e-mail confirming
  what was discussed in the meeting.
• Maintaining adequate support
  and evidence collection activities for cases dealt with by the Legal
  department. Act as facilitators between NBC Fraud Risk Management, NBC
  Legal and Group Fraud Risk Management where they need to interact.
• Engage
  and communicate the department’s philosophy to direct
  reports/stakeholders and ensure they understand the responsibility of
  the department vs. Business Unity responsibility.
• Interact
  with counterparts in the industry to share information, engender
  co-operation to gain a common understanding of the threats and risks.
• Build
  and maintain relationships with other external parties (e.g. Tanzania
  Police Services, TRA Revenue Services, National Prosecuting Authority
  Asset Forfeiture Unit) to ensure that co-operation can be obtained when
  required for key investigations.
• Ensure vendor management through monthly vendor meetings and monitor tasks allocated.

Accountability: Direct and monitor high level sensitive investigations

• Become operationally involved with selected high level/ sensitive investigations.
• Participate
  in the planning and couching the investigators in the conducting of the
  investigation. This would include examining appropriate records and
  documentation, the interviewing of witnesses and suspects and the
  drafting of necessary statements.
• Engage and instruct third
  party service providers if and when during the course of an
  investigation the expertise of external experts are required.
• Gather and secure documentary and other evidence obtained during the course of the investigation.
• Provide continuous feedback to senior management and Group Fraud Risk Management on the progress of the investigation.
• Provide assistance to Head of Risk with regard to the internal disciplinary process.
• Advise and assist Head of Risk when local law enforcement agencies need to be engaged.
• For
  sensitive or high risk cases (on an ad hoc basis or when tasked by
  management) execute the investigation activities end-to-end or, if
  appropriate, delegate to one of the direct reports.
• Ensure that feedback is provided to management/stakeholder in so far as high level/sensitive cases are concerned.

Accountability:
Drive Fraud Risk Management improvements (including Training/Couching,
Fraud operations leadership, support & stewardship)

• Develop
  skills through identifying the risk and training requirements and
  ensuring that proper training is provided through engaging the necessary
  stakeholders.
• Assist with the development of pro-active fraud awareness material for use within NBC.
• Assist
  and support the Fraud Risk Management (FRM) staff in the co-ordination
  and oversight of Fraud Risk Management training plan. This includes the
  support and guidance of FRM staff in their routine activities. It is
  required from the candidate that the fraud management philosophy is
  communicated via formal training and e-mails to ensure they understand
  the responsibility of Financial Crime Management versus business areas
  e.g. Directorate of Credit.
• Assist, lead and support the FRM
  staff by ensuring adherence to the Service level Management standard and
  ensure that these standards are being delivered correctly.
• Evaluate suggestions, concerns, queries, etc. raised by FRM staff or
  other directorates and provide feedback and guidance where necessary.
• Ensure that the staff have the relevant training and development plans and coach them where necessary.
• Conduct monthly meetings with FRM staff and other functions/directorates when required.
• Conduct bi-annual self-fraud risk assessments. Evaluate the risk assessment reports and feed final results through to Group FRM.
• Review
  fraud risk Indicators, RCA’s, KRS’s and ensure that all operational
  risk reports are prepared and submitted to operational risk timely.
• Provide
  suitable training material, best practice activity and advisory
  services to the Forensic function in the area of your expertise

Accountability: People Management

• Annual
  review of capacity needs and advise Head of Risk where there are gaps;
  this includes review of fraud risk structure and if necessary adopt the
  structure according to the needs that is dictated by MI on fraud types.
• Participate in recruitment and appointment of Fraud Risk resources.
• Participate in interviews of potential candidates applying for fraud risk positions.
• Advise
  on training requirements to up skill fraud risk investigators and
  assist with the sourcing of service providers in their regard.
• Giving input to build a proper fraud risk structure within NBC.
• Manage a team to ensure effective delivery of services to Stakeholders
• Determine
  and analyse development needs for the team and ensure that identified
  training requirements are budgeted for and executed
• Develop a
  high performing team by embedding formal performance development and
  informal coaching. Encourage frequent knowledge sharing between team
  members. Review and maintain succession plans for one level below.

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Qualifications

• Bachelor`s
  Degrees and Advanced Diplomas – Law, Military Science and Security,
  Digital familiarity (Meets some of the requirements and would need
  further development), English, Ethics and values (Meets all of the
  requirements), Experience in a similar environment at management level,
  Forensic investigation (Meets all of the requirements), Leading people –
  Leadership level (Meets some of the requirements and would need further
  development), Openness to change (Meets some of the requirements and
  would need further development), Reasoning (Meets all of the
  requirements)

Deadline: 01st July, 2021.

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The post New Job Vacancy at National Bank of Commerce (NBC) – Head: Fraud & Forensic Investigation appeared first on Ajira - Nafasi za kazi Tanzania 2019.

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