New Job Opportunity Mtwara at Dangote Group Tanzania Limited – Plant IT Business Service Manager | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

The Dangote Group

Careers at Dangote Group
The Dangote Group is one of Nigeria’s most diversified manufacturing conglomerates.
The
Group continues to grow its vision of becoming the leading provider of
essential needs in Food and Shelter in Sub-Saharan Africa with sustained
market leadership in Cement Manufacturing, Sugar Milling, Sugar
Refining, Packaging Material Production and Salt Refining.
Upcoming projects include a $12 billion investment in an Oil Refinery, Fertilizer Plant and Petrochemical Complex.
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Plant IT Business Service Manager
DCP – Finance & IT Mtwara, Mtwara Region, Tanzania, United Republic of Full time TanzaniaIT001
Overview
Job Summary
This position leads the requirements development
for applying technology to satisfy business needs. Defines and documents
internal and external user interfaces and supports system and data
requirement clarification and definition. Also, acting as the liaison
among internal stakeholders to analyze, document, communicate and
validate business and system requirements for platform applications,
infrastructure, and systems. In addition, the job will entail working
with internal systems, applications and integrating them across the
enterprise.

Key Duties and Responsibilities

install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk
staff or clients through a series of actions, either face-to-face or
over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users’ accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritize and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals
test and evaluate new technology
conduct electrical safety checks on computer equipment.
Manage technology services that meet operational requirements in designated area(s) of the Plant
Serves
as the lead IT liaison with senior administration, Departments, and
staff in designated area(s) to understand and interpret client needs at a
division level and to collaborate across lines in meeting those needs.
Directs
and coordinates the local implementation of Plant IT operations,
projects, and programs, ensuring alignment of IT services with the
business needs of the area(s) and adherence to established project
management principles and best management practices.
Provides
technical leadership on a variety of highly specialized project-related
activities requiring expertise in specific technical areas for core
information technology systems and services.
Review’s vendor
contracts and coordinates IT purchases (hardware, software and services)
to ensure effective deployment of solutions aligned with user needs.
Delivers
appropriate personnel actions and educational and training programs to
ensure high quality professional staff performance in the area(s) of
oversight.
Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
Performs miscellaneous job-related duties as assigned.
Direct the requirements development for applying technology to satisfy business needs.
Critically
evaluate information gathered from multiple sources, reconcile
conflicts, and decompose high-level information into details
Work
with functional leads (Operations, Sales & Marketing, and Corporate
Services) to transform and develop new requirements across the
enterprise including design and implementation.
Interface with
staff developing strategy as technical advisor for new functionality
across infrastructure, systems, application exchange, releases, and
upgrades
Interface with vendor partners and design optimal solutions
Develop, maintain, and perform processes to continuously monitor data quality and integrity in platform applications
Document changes to the design and implementation of enterprise-wide infrastructure, systems, and applications
Manage ongoing support requests and administrative needs.
Monitor
user adoption rates and respond as needed (e.g., additional training
sessions, communication, system modifications, etc.)
Work with HOIT to understand technology strategy with a view to ensuring alignment and deployment across the enterprise.
Liaise with Human Resources to ensure effective training of users regarding all aspects of use of IT facilities
Establish and maintain structures and procedures to provide timely, effective, and efficient user support
Develop a world class team and plan their career development and succession into business facing roles.

Requirements

Bachelor’s degree or master’s in information technology related field of study.
5-7 years’ experience
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
PRINCE 2 OR PMP certification an added advantage
Strong understanding of network infrastructure and network hardware.
Ability
to implement, administer, and troubleshoot network infrastructure
devices, including wireless access points, firewall, routers, switches,
controllers.
Good analytical and problem-solving skills.
Dependable and flexible when necessary.