2 New Job Opportunities at Mwiba Holdings Limited – Various Posts
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| Mwiba Holdings Ltd |
Jobs
in Tanzania 2021: New Jobs Opportunities at Mwiba Holdings Ltd 2021
JOB ADVERTISEMENT:
GUEST EXPERIENCE MANAGER – (1 POST)
Mwiba
Holdings Limited is a registered Tanzanian Company under Companies
Ordinance (Cap. 212) and a leading Hospitality company with its
Operations in Arusha, Meatu- Simiyu and Mara Regions. We are currently
looking for a Guest Experience Manager to be part of our team.
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Role’s Summary
The
Guest Experience Manager is responsible for assisting the Quality
Control Manager. The primary focus of this position is to drive
consistent Five Star Safari experiences for our guests via a highly
engaged team that is committed to delivering on processes and
procedures. The position focuses on guest satisfaction and an impression
of the unique safari experience the Company provides.
KEY RESULT AREAS/ESSENTIAL FUNCTIONS
- Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.
- To
ensure that all guests especially those of VIP status receive utmost
attention and to maximize their satisfaction during their entire
duration of stay. - To ensure that all arriving and departing VIP’s and regular guests are greeted and that introductions are made.
- To liaise, cooperate and coordinate with all departments to achieve high standards of service and guest satisfaction.
- Deal with guest issues in an appropriate and a thorough manner from the initial complaint to the resolution.
- Focus
on the Customer, Seek to understand the guest and internal customer and
meet the needs of both the customer and the Company. - Attention to Details, Ensure that work is accurate, thorough and to the highest standards.
- Take Responsibility, Demonstrate personal ownership to tasks and follow through to get the required results.
- Foster Teamwork, work well in a team environment and motivate teams to sustain exceptional levels of performance.
- Ability to consistently “go the extra mile”
- Overseeing
the daily operation of the Guest Relation with Lodges and camps
ensuring that attention to detail is apparent and that guests receive
high standards of service in line with Company’s set Standards; - Managing all elements of guest services for the guests;
- Proactively deal with guest communication and problem resolution;
- Ensuring
that all team are aware of guest’s activities offered to enhance unique
guests’ experiences, having an in-depth knowledge of all lodge’s/camp’s
facilities and ensure its accurate & updated regularly; - Support the Front of House with day to day responsibilities and service
- Guest liaison for individual and group bookings for events, food and beverage, spa and any other hotel facilities
- Manage Guest Feedback, proactively respond and share information and feedback with the wider team.
- The role will be key to Duty Management shifts within the Lodges.
- To perform any other services incidental to the above or as instructed by the Managing Director
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,475 POSTS)
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
- A Diploma or Degree in Hospitality Management, which could include Front Office Operations, Food and Beverage or equivalent.
- Proven proficiency in computerized applications to Microsoft Office Software (Word, Excel, Outlook,PowerPoint)
Experience and Skills:
- Working experience: (8)
Eight Years & Above International Experience in Operations, Front
Office / Guest Experience / Food and Beverage as well as Management
experience in the five star luxury market. - Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations preferred.
- Demonstrate outstanding communication and interpersonal skills.
- Should have excellent organisational skills.
- Flexibility in this role is required as the hours of work are on a shift basis including weekends, early & late shifts.
FINANCIAL & BUSINESS ANALYST – (1 POST)
Mwiba
Holdings Limited is a registered Tanzanian Company under Companies
Ordinance (Cap. 212) and a leading Hospitality company with its
Operations in Arusha, Meatu- Simiyu and Mara Regions. We are currently
looking for a Financial & Business Analyst (One (1) post – Meatu) to
be part of our team.
Role’s Summary
Provide
investment information and financial advice; works with corporate and
individual clients; and maintains knowledge of a wide range of
investment and financial products, including trusts, stocks, bonds and
shares. Guiding senior executives of the company in making sound
investment decisions towards the business in the long and short term
expectations. Also responsible for analysing, reporting and developing
insights on financial performance and compliance with operational
procedures and policies.
KEY RESULT AREAS/ESSENTIAL FUNCTIONS
- Maintains
current knowledge about financial products available to corporate and
individual clients, including bonds, stocks, investments, and trusts; - Assess financial information and investment opportunities;
- Presents
investment opportunities and related analysis while pitching a proposed
course of action to clients and board of directors; - Uses
complex financial models to project future earning and profit potential
and uses this data on decisions and proposal making; - Meets with
the investment team, including analysts and other managers, to stay up
to date about market situations and company decisions that may impact
the business; - Takes on a high level of responsibilities on
behalf of the company concerning financial institutions, corporate
clients, investment organizations and insurance companies; - Develops relationships with clients and expands the client’s network in professional and social settings.
- Assessing and interpreting complicated financial information;
- Engages
in regular research and reading to stay appraised about the state of
Tanzania economy, global, financial markets, and general current events; - Leading the budgeting process through consultation with the relevant budget holders;
- Performing
detailed budget variance analysis, including tracking activities,
identify problem root cause, outlining solutions, preparing reports and
recommending changes; - Determine operational objectives by
studying business functions; gathering information; evaluating output
requirements and formats; - Construct workflow charts and diagrams; studying system capabilities; writing specifications;
- Define
project requirements by identifying project milestones, phases and
elements; forming project team; establishing project budget; - Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions;
- Prepare technical reports by collecting, analyzing and summarizing information and trends;
- Conduct
and coordinate financial, product, market, operational and related
research to support strategic and business planning within the various
departments and programs of the Company; - Interpret, evaluate
and interrelate research data and develop integrated business analysis
and projections for incorporation into strategic decision-making; - Plan
and coordinate the development of primary and secondary business
researches in support of strategic planning and specific marketing
initiatives, as required and presents findings of studies to Management; - Perform daily, weekly and monthly reviews and analysis of current processes using operational metrics and reports;
- Review a variety of areas including operations, purchasing, inventory, distribution and facilities
- Understand and communicate the financial and operational impact of any changes;
- Suggest
changes to senior management using analytics to support your
recommendations. Actively participate in the implementation of approved
changes; - Create informative, actionable and repeatable
reporting that highlights relevant business trends and opportunities for
improvement; - To perform any other services incidental to the above or as instructed by the Managing Director;
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
- Bachelor’s
Degree in Finance, commerce, Business Administration, Accounting,
Economics or equivalent. Master’s degree is an added advantage. - Proven
proficiency in computerized applications to Microsoft Office Software
(Word, Excel, Outlook, and PowerPoint), System knowledge (Accounting,
Sales & Marketing, HR, POS, PMS systems). - Basic knowledge on statistics, Economics, Mathematics, and Accounting will be preferable.
Experience and Skills:
- Minimum eight (8) years of relevant experience.
- Ability to impact operations and effect change without being confrontational.
- Detail oriented, analytical and inquisitive.
- Extremely organized with strong time-management skills
- Hospitality background is essential.
- The incumbent should be a natural leader, can lead and motivate a team and also assist in building a company for the future.
- High level finance knowledge / experience with ability to do financial modeling.
- The
candidate needs to be technology savvy, able to roll over to a system
called Xero for accounting and integrate it with other departmental
systems (Sales and Marketing / HR / POS / PMS) through API’s. - Strengths in simple and clear financial reporting both management accounts and full financial statements.
- Clear understanding of a company’s cash flow cycle.
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HOW TO APPLY
Applicants are invited to submit their CV’s/Resumes and copy of certificates to HR Office (for hard copies) or via email to: Recruitment@kdtl.co.tz
We
offer equal employment opportunities to qualified men and women and If
you are not contacted by the HR Department within thirty (30) days after
the closing date, you should consider your application as unsuccessful.
Short listed candidates may be subjected to any of the following;
competency assessment; physical capability assessment and reference
checking.
Please forward applications before 01st June, 2021.
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