New Job Vacancy Dodoma Central Zone at NMB Bank Plc – Relationship Manager, Private Banking
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| NMB Bank Plc |
Relationship Manager, Private Banking – Central Zone (Dodoma)
Reporting Line: Zonal Manager (Administratively) & Senior Coverage Manager (Functionally)
Location: Central Zone (based in Dodoma)
Job Purpose
To
help and advice clients, grow private segment within the assigned zone
through sustaining customer satisfaction. Retain existing customers and
generate additional business; acquire customers through various sales
activities.
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Main Responsibilities
- Portfolio growth (Assets, Liabilities, Investment products and Insurance) through customer visits, sales and retention.
- Track Portfolio trend and take action on any abnormalities observed.
- Customer retention, maximizing benefit from customers through cross-selling relevant NMB products in the segment.
- Minimization of exposures and impact of risks while adhering to KYC, AML in managing the portfolio.
- Manage
customer expectations through effective queries, complaints and
correspondences handling in a timely manner as per service operating
standards. - Coach bank employees (Private Banking Relationship
Officers/Tellers) on how to handle Private banking clients in the
zone/branch assigned. - Ensure an effective call program is
maintained on all allocated relationships and prospects. The calls
should be recorded and filed. - Keep abreast of the rapid pace of
product/service development, suggest possible best solutions for
improving offerings to Private banking clients. - Organize/suggest
quarterly events for customers within the region for more effective
engagement and relationship enhancement in order to improve the NMB
brand image in the market for the purpose of growing business. - Conduct initial screening interview with prospective clients and maintain familiarity with customer’s relevant documents.
Knowledge and Skills
- In-depth understanding of the bank products, operations, regulations and specific markets for Private banking clients.
- Understanding of the private banking clients needs and ability to come up with proper solutions.
- Sound financial knowledge, thorough information of NMB various offerings.
- Customer Relationship management.
- Report writing.
- Excellent communication and listening skills.
- Presentation skills.
- Good sales and negotiation skills.
- Credit skills.
Qualifications and Experience
- Bachelor’s degree or its equivalent in business related studies.
- Minimum 3 years of experience in Relationship Management of High-net worth clients.
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NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please
be advised that if you are not contacted within 14 working days of the
advert closing date then you have not been shortlisted.
“NMB Bank
Plc does not charge any fee in connection with the application or
recruitment process. Should you receive a solicitation for the payment
of a fee, please disregard it”.
Application deadline: 24th April 2021
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