New Job Opportunity Mwanza at National Bank of Commerce (NBC) – Relationship Manager: SME | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

National Bank of Commerce (NBC)

Jobs in Tanzania 2021: New Job Vacancies at National Bank of Commerce (NBC) 2021

Position: Relationship Manager: SME
Location: Mwanza Branch NBC
Type: Full time
Job ID: R-15909544

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

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Job Summary
To build and maintain relationships across a portfolio SME customers by
focusing on growing value through achieving sales, income targets, and
improving customer satisfactions. The jobholder will be responsible for
business development both with new customers and with existing customers
where they are expected to increase “wallet share”, to manage and
sustain a portfolio of SME customers, to build long term relationships
founded on efficient and reliable support for their business through
quick risk decisions and managing consistency and quality of operational
service and to maximise risk-adjusted portfolio contribution.
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Job Description
Accountability: Driving Business Development and Growth -40%

Development and implementation of business strategies to deliver performance and growth targets of the region.
Interpret overall SME and Business Banking strategies into implementable plans and communicate to the region’s branch network.
Drive cluster performance against key performance standards agreed with Customer Network leadership in areas including

– balance sheet growth,
– sales growth and income contribution,
– cost performance,
– credit management,
– employee satisfaction,
– customer experience,
– operational risk and control rigor
– management

Define,
agree and implement with branch management throughout the region, the
necessary strategies and processes in respect of performance targets.
Monitor daily sales performance ensuring sales and portfolio growth targets are achieved,
Review
and report to the SME leadership the total performance for all branches
in the region on a monthly basis and develop short term strategy shifts
to ensure delivery of overall performance targets
Build and
maintain proactive relationships with internal stakeholders including
product/proposition and segment heads including Enterprise, Lending,
Banc assurance, Liabilities, Channels, and Islamic Banking etc. to drive
performance.
Gather field feedback and provides insight into all product marketing and distribution opportunities.
Understand the local business drivers and issues that have an impact on branch performance.
Research competitor products in the local market and make suggestions on improvements or changes to product teams
Identify
business improvement opportunities within the region and make
appropriate recommendations to the Business Banking leadership team e.g.
service initiatives, improvement for existing products and processes,
opening or closure of branches
Analyse information received
through the branch network and provide recommendations for input into
short, medium and long-term BB strategy.
Actively contribute to the Customer Network business plans for the expansion of business opportunities in strategic target areas

People Management and Development 20%

Develop
and communicate an annual plan to optimize the resources (Financial,
human and physical) as agreed with the Business banking Leadership.
Involve Head Of SME and in developing the annual resource and capacity plans.
Build
and develop a high performing team, through embedding performance
management and coaching. Discuss and finalize performance management
plans and ratings for the Regions team.
Maximize performance
Relationship Officers by identifying development Of training needs, and
ensure coaching or delivery of training takes place.
Drive
employee development and engagement within the cluster and branch teams
that results in a high performance climate and culture
Conduct effective performance management for direct reports
Monitor and ensure that all Branch Key Performance Indicators are achieved
Share knowledge experience and best practice with branch managers, relationship managers, branch teams and the broader business.
Create
an empowering environment for direct reports, encouraging individual
ownership and initiative and ensure they do the same for all their
staff.
Effective resource management/planning that reflects
current and future business requirements, ensuring that the correct
balance of numbers, skills and experience, by playing an active role in
recruitment and exits of direct reports. This includes evaluating
requests from branch managers for additional staff, and may reallocate
headcount between branches, within overall area headcount budget.
Initiate
HR processes for direct reports when required e.g. disciplinary
process, leave management, learning and development, talent
identification etc in consultation with HR
Acts as escalation point for grievance cases touching on Ro’s in the region
Motivate staff through appropriate recognition schemes.
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Customer Service Management 15%

Understand and articulate aggregated cluster requirements feedback to shape the customer proposition and product offering
Ensure high quality, knowledgeable service levels in branches to exceed customer expectations
Build a motivated, committed and focused Branch teams, consistently delivering creative, precise and customer-focused service
Act
as the escalation point for HOT complaints. Visit high net worth or key
clients on request from the branch managers and relationship managers.
Ensure
branch network service excellence through continuous monitoring of
service scores and with service manager develop plans for improvement.
Discuss and agree plans with direct reports.
Collaborate cross-functionally to provide high standard of service delivery
Engage in high net worth client meetings as needed for complex scenarios reviews and consultations

Accountability: Risk, Control and Compliance Management 15%

Ensure
the region operates in a compliant manner and adheres to relevant
company and regulatory requirements to achieve satisfactory grades in
local & Group Audits
Monitor branch operations and control
performance to ensure that branch standards in the cluster are met and
where required review branch remediation action plans.
Review incident reports raised from branches and take required actions e.g. escalation, disciplinary action etc.
Signoff all dormant account and all other refunds above branch manager limits
Understand and manage risks and risk events (incidents) relevant to the role.”
Contribute
and deliver to the improvement of the risk profile by delivering
improved governance, risk management, controls and compliance
requirements.
Ensure all financial crime matters are addressed on time e.g. annual PEP & HRR,LR reviews
Control Non-performing Assets to within regulatory and Industry standards
Hold
cost center for network related non-branch expenses such as disturbance
allowances, transportation costs etc. responsible for managing costs
within budgets for these items.

Change Management 10%

Project
manage all major organizational changes within the cluster such as
organizational structure changes, IT/system changes or process changes,
Process Improvement,
Communicate strategic changes to branch management and ensure that any target changes are agreed.

Qualifications

Commercial
mindset – Junior (Meets some of the requirements and would need further
development), Customer Excellence – Service Delivery (Meets all of the
requirements), Digital familiarity (Meets all of the requirements),
Effective communication – Basic (Meets all of the requirements),
Experience in a similar environment, Higher Diplomas – Business,
Commerce and Management Studies, Openness to change (Meets some of the
requirements and would need further development), Product and/or Service
Knowledge (Meets all of the requirements), Relationship building (Meets
some of the requirements and would need further development)

Deadline: 13th April, 2021.

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