New Job Opportunity at Wananchi Group Tanzania Limited – Customer Service Team Leader
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| Wananchi Group Tanzania Ltd |
Jobs in Tanzania 2021: Job Vacancies at Wananchi Group Tanzania Limited, 2021
Position: Customer Service Team Leader DTH
Overview
Wananchi
Group Tanzania Limited is part of the Wananchi Group and one of Eastern
African leading Internet, data, TV services, and multimedia
communication solutions provider. We are looking for Customer Service
Team Leader DTH, who will work independently to provide professional and
focused customer service both internally and externally. He/she will be
reporting to the Head of Sales and Retention Manager.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
Customer Service Team Leader DTH will be responsible for;
Overview
Wananchi
Group Tanzania Limited is part of the Wananchi Group and one of Eastern
African leading Internet, data, TV services, and multimedia
communication solutions provider. We are looking for Customer Service
Team Leader DTH, who will work independently to provide professional and
focused customer service both internally and externally. He/she will be
reporting to the Head of Sales and Retention Manager.
Recommended:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
Customer Service Team Leader DTH will be responsible for;
- Leading
a team in design, implementation, and execution strategies that manage
customer touchpoints, activation/onboarding service support, to improve
subscriber, payment channels and posting, retention processes and
exposure to customers retention and revenue risks; - Manage service support for ZUKU TV Tanzania base and resources in line with KPIs
- Achieve budgeted financial goals in the key customer retention KPIs
- Drive customer-centric analysis of customer base and market information
- Point of referral for after-sales, retention strategy, and escalations
- Provide reports on customer management operations and performance
Read Also:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)
Qualifications
- Minimum of Diploma or Bachelor degree in Business Administration,
- 4 years of Customer Service experience in Business development. CS certification is an added advantage.
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CV Writing and Download, Cover/Job Application Letters, Interview
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MODE OF APPLICATION
Please share your ajira CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before Sunday 21st March 2021.
MORE LATEST TANZANIAN JOBS 2021. CLICK HERE!
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