New Job Opportunity at National Bank of Commerce (NBC) – Manager,Digital Customers Migration
|
| National Bank of Commerce (NBC) |
Location: Head Office NBC
Type: Full time
Job ID: R-15915437
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
A Business minded personnel with analytical
skills, responsible for Day to day business monitoring and reporting,
In-charge to drive customer migration from traditional (non-digital
channels) to digital channels usage. A team player with vast experience
on acquisition of customers , growth of revenue and retention of
customers. A person to design various retention campaigns, activities
for digital channels. Develop clear customer Migration Strategy for the
Bank, and a Link between Digital banking team , Other units within the
bank and third parties in terms of business performance and Customer
Migration on digital channels
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Job Description
- Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
- Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
- Lead digital multi-product on boarding approach across all product lines of business
- Ensure business objectives and KPI’s are met across lines of business
- Utilize
digital capabilities and partner with marketing to drive personalized
experience through triggered, relevant messaging and customer
interaction/communication - Develop and implement an advisory
approach in operational efficiency and process improvement to support
the division’s departments. - Establish functional links with the
other business units at NBC in order to optimize work methods by sharing
tools, approaches and best practices. - Carry out market watches and stay abreast of best practices in your field of expertise.
- Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
- Develop
the approach, promote and support the implementation of tools promoting
the development of a culture of service and continuous improvement.
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Qualifications
- Bachelor’s
Degree – Business, Commerce and Management Studies, Digital familiarity
(Meets some of the requirements and would need further development),
Enabling team success (Meets all of the requirements), Experience in a
similar environment, Openness to change (Meets some of the requirements
and would need further development), Strategically promote our
capabilities & experience in both our digital banking platforms as
well as our physical network, - Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
- Lead digital multi-product on boarding approach across all product lines of business
- Ensure business objectives and KPI’s are met across lines of business
- Utilize
digital capabilities and partner with marketing to drive personalized
experience through triggered, relevant messaging and customer
interaction/communication - Develop and implement an advisory
approach in operational efficiency and process improvement to support
the division’s departments. - Establish functional links with the
other business units at NBC in order to optimize work methods by sharing
tools, approaches and best practices. - Carry out market watches and stay abreast of best practices in your field of expertise.
- Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
- Develop
the approach, promote and support the implementation of tools promoting
the development of a culture of service and continuous improvement.
Deadline: 25th March, 2021.
The post New Job Opportunity at National Bank of Commerce (NBC) – Manager,Digital Customers Migration appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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