New Job Opportunity at Ericsson Tanzania – Service Delivery Manager
|
| Ericsson Tanzania |
Jobs in Tanzania 2020: New Job Vacancies at Ericsson Tanzania, 2020
Posted date: Dec 30, 2020
Location: Dar es Salaam, 02, TZ
Company: Ericsson
At
Ericsson, you can be a game changer! Because working here isn’t just a
deal. It’s a big deal. This means that you get to leverage our 140+
years of experience and the expertise of more than 95,000 diverse
colleagues worldwide. As part of our team, you will help solve some of
society´s most complicated challenges, enabling you to be ‘the person
that did that.’ We’ve never had a greater opportunity to inspire change;
setting the bar for technology to be inclusive and accessible;
empowering an intelligent, sustainable, and connected world.
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Are you in?
Our Exciting Opportunity
We
are now looking for a Service Delivery Manager who will be responsible
for ensuring the correct and proper delivery of customer support
services to our customers. In this role, you will be responsible for the
Technical and financial performance of delivered customer support
services. You will also ensure that agreed margins are achieved whilst
delivering Service Level Agreement fulfillment and customer
satisfaction. The role also includes leading the customer network
support engineers’ team and working closely with the competence centers,
global support, and product line maintenance teams.
You will
- Work closely with and secure customer contract fulfillment
- Collaborate and maintain relationships
- Distribute information to internal partners and call out delivery Issues
- You will stay up to date with financial data
- Identify new business opportunities
- 24/7 support in emergency situations
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)
To be successful in the role you are
- Min. Graduate Degree in Engineering (Telecommunication or IT preferred) or Equivalent
- Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
- E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
- Financial analysis skills
- Negotiation and argumentation
- You possess PROPS-C process and hardware services knowledge
- Change and improvement management skills
- You will promote knowledge sharing and mentoring
- Trade compliance knowledge
- Responsible for delivering results & meeting customer expectations
- You will drive Entrepreneurial & Commercial Thinking
- Leading & Supervising
- Deciding & initiating action
- You are capable of coping with pressures & setbacks
- Promote networking
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You should also have
- Very good leadership and management skills
- Excellent social skills and strong customer orientation
- Self-motivated and teammate.
- Ability to adapt to change
- Ability to work under pressure
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What happens next once you apply?
Read
about the next steps here. For your preparation and reference, here is
our overall Brand video and some insights about our innovations in 5G
Do
you believe that an organization fostering an environment of
cooperation and collaboration to execute with speed creates better
business value? Do you value a culture of humanness, where fact-based
decisions are important, and our people are encouraged to speak up? Do
you believe that diverse, inclusive teams drive performance and
innovation? At Ericsson, we do.
Ericsson provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national
origin, ethnic background, age, disability, political opinion, social
status, veteran status, union membership or genetics.
Ericsson
complies with applicable country, state and all loc governing
nondiscrimination in employment in every location across the world in
which the company has facilities. In addition, Ericsson supports the UN
Guiding Principles for Business and Human Rights and the United Nations
Global Compact.
This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation,
training and development.
Ericsson expressly prohibits any form
of workplace harassment based on race, color, religion, sex, sexual
orientation, marital status, pregnancy, parental status, national
origin, ethnic background, age, disability, political opinion, social
status, veteran status, union membership or genetic information.
Primary country and city: Tanzania, United Republic of (TZ) || || Dar es Salaam || Consulting&SysInt; IT; ServEng; SharedServ
Req ID: 485362
The post New Job Opportunity at Ericsson Tanzania – Service Delivery Manager appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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