New Job at NMB Bank Plc, Senior Relationship Manager, Institutional Banking – Northern Zone
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| NMB Bank Plc |
Job Title: Senior Relationship Manager, Institutional Banking – Northern Zone
Location: Northern Zone – Based in Arusha (Looking after Arusha, Kilimanjaro & Manyara)
Job Purpose
The objective to grow and retain a portfolio of Institutional Banking
clients (both Government and Private Institutions) by performing a
proactive, mobile, value adding financial partnership role, ensuring
that close personal attention is given to provide a full array of
customized financial solutions and services tailored to meet the growth
needs Institutional clients.
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Main Responsibilities
Relationship Management and Business growth- 70%
- Manage
existing customer relationships through regular contacts and visits by
ensuring customers banking needs are addressed effectively in a timely
manner. - Partner with product team and other internal staff to
deliver a clear account plan that is based on understanding of client
needs and provide appropriate solutions for clients across relevant
products by capitalizing on bank’s competitive attributes e.g. Network,
balance sheet, brand etc. - Identify and develop a target pipeline
and aggressively market for new profitable institutional customers and
exploit cross selling opportunities. - Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Manage
the development of prudently priced assets, cost-effective long-term
liability with reputable institutions and organizations in order to
ensure Bank’s maximum profitability. - Identify and take ownership
of sales leads generated for the bank; Ecosystem banking – Corporate
Banking, Business Banking and Retail Banking - Manage the product partners to ensure that work standards and quality work output targets are set, achieved and maintained.
Customer Service Quality and Efficiency – 20%
- Adhere
to high professional standards and strive to provide quality services
and competitive pricing to clients by ensuring delivery of
industry-leading customer service, premier on-boarding. experience and
advisory service to new and existing institutional Customers. - Performing
a proactive liaison role between customers, client service delivery
team and back office service fulfilment and credit functions. - Interact
frequently and closely with all clients to analyze and establish
ongoing needs and to assist clients to better understand their financial
requirements. - Accurately and efficiently processing customer mandates/ documentation requirements for financial facilities.
- Mine and analyze customer data to identify and plan for expansion and/or additional business opportunities for the bank
- Develop and implement a client-calling schedule to visit all clients in the portfolio.
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Risk Management – 10%
- Monitor and manage complete regulatory compliance (KYC); Control Self-Assessment and addressing of root-cause for issues raised.
- Maintain a high quality of the asset book, ensure excellent performance and maximum returns of the portfolio.
- Gather information that is needed to prepare and assess credit applications in order to manage customer expectations.
- Proactively
manage client portfolio in compliance with regulatory environment,
keeping up with bank’s guidelines, policies and procedures to mitigate
financial loss and fraud within the bank. - Maintain a high standard of operational controls including adherence to Risk Management and Compliance guidelines.
- Embed
NMB values and code of conduct by ensuring adherence to the highest
standards of ethics with relevant policies, processes and regulations. - Consult
with staff in Risk, Credit, Legal and Compliance departments to ensure
that the portfolio remains credit worthy and within the policies of the
bank. - Manage the Institutional Banking liability & loan book within the bank’s risk appetite statement.
- Prepare quality clients credit applications for submission to CREDCO.
- Always ensure growth of a quality credit portfolio and a sustainable self-funded wholesale banking balance-sheet
- Ensure proper record keeping in all documents submitted by clients for services at the bank
Skills and Knowledge
- Extensive knowledge of general banking practices, policies, procedures and regulatory environment.
- Current knowledge of different industry sectors and sector risk profiles/ trends
- Possess
an intimate understanding of Institutional competitor activity,
drivers, products, strengths, vulnerabilities, market-share and client
base accordingly to meet business objectives. - Broad and detailed technical knowledge of general Institutional Banking practices and procedures.
- Strong customer relationship and sound understanding of bank’s products, policies and procedures.
- Analytical: identifies and analyses patterns and trends, sees the relationship between cause and effect, has an enquiring mind.
- Fluent in verbal and written communication in English and Swahili.
- Strong
in numerical skills and financial acumen to analyze evaluate and
identify trends in complex consolidated financial statements, balance
sheets and ratios, - Persuasive: Enjoys selling and negotiating, changes the opinions of others, convincing with arguments.
- Strong computer skills i.e. Word/Excel/Power point.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,253 POSTS)
Qualifications and Experience
- Bachelor’s
degree or its equivalent in Economics, Business Administration,
Finance, Marketing Statistics, Research or other relevant studies from
recognized higher learning institutions - Master’s Degree in Business Administration or Business-related field is an added advantage.
- A minimum of 5 years’ experience in Relationship Management managing government and other public sector clients.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
Please
be advised that if you are not contacted within 14 working days of the
advert closing date then you have not been shortlisted.
“NMB Bank
Plc does not charge any fee in connection with the application or
recruitment process. Should you receive a solicitation for the payment
of a fee, please disregard it”.
Application Deadline: 15th January, 2020.
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