4 New Job Opportunities at Startimes Tanzania Company Limited – Shop Managers | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

Startimes Tanzania

Jobs
in Tanzania 2021: New Job Vacancies at Star Media Company Tanzania Ltd, 2021

Job Title: Shop Managers – 4 Positions
Department: Operations
Locations: Dar and Other Regions
Reports To: Operations Manager/ Operations Director
StarTimes
Group was founded in 1988. It is the most influential system
integrator, technology provider, network operator, and content provider
in China’s television broadcasting industry, and it is on its way to
become a media group with global influence.
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PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | ZIPO ZA NECTA NA MOCK 1988 – 2019. CLICK HERE!

With
a global vision, StarTimes began to expand its business to Africa in
2002, and has been working closely with African governments to jointly
promote digitalization and informatization. To date, StarTimes has
established subsidiaries in more than 30 African countries, including
Rwanda, Nigeria, Kenya, Tanzania, Uganda, Mozambique, Guinea, D.R.C.,
South Africa， etc., and has started operations in some of them. With
nearly 12 million DTV subscribers and 14 million OTT subscribers,
StarTimes has now become the fastest-growing and the most influential
digital TV operator in Africa.

JOB OBJECTIVE:
We are
hiring Shop Managers to manage our Startimes Shops daily in office
Operations, Sales Volume, Customer queries and Complaints. The
Correspondent will also be asked to process sales, modifications on
customers’ accounts, solving and escalating complex complaints across a
number of communication channels. We need an enthusiastic individual who
can listen to customer service issues and then offer a unique and
innovative solution to each problem. The successful candidate for this
role will have a strong command of the company’s Operational Manual,
Customer service policies, and be well-trained in product knowledge that
can be critical for offering quick and accurate assistance to
customers.

DUTIES AND RESPONSIBILITIES

Responsible for sales volume and growth of the shop
Stock taking and cash management at the shop
Oversee all activities related to the shop in accordance to the company policies and procedures
Ensure that the shop is always clean and tidy
Supervision and performance management of CSR’s
Deal with customer directly and deal with any customer that may be escalated by CSR’s as necessary
Ensure that all equipments and devices in the shop are in good working order
Ensure that there are enough materials in the shop for effective running (stationery, cleaning materials, etc.)
Communicate any problems or issues to upper management or other departments
Prepare daily, weekly, monthly reports for upper management
Ensure that any correspondence received is dealt with in an appropriate and timely manner
Schedule and chair meetings as appropriate (daily, weekly or monthly)
Monitor business volumes in the shop and organize staff schedules accordingly
Groom, motivate and manage all staffs in the shop for business result
Customer satisfaction
And any other duties assigned by the Supervisor