2 New Job Vacancies at CRDB Bank Plc Tanzania – Senior Specialist, Digital Channels Systems
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| CRDB Bank Plc |
AJIRA MPYA CRDB 2021 / NAFASI ZA KAZI CRDB 2021
Background
CRDB Bank Plc is an African bank and a
leading Financial Services Provider in Tanzania with current presence in
Tanzania and Burundi, East Africa. The Bank was established in 1996 and
was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
CRDB Bank Plc is an African bank and a
leading Financial Services Provider in Tanzania with current presence in
Tanzania and Burundi, East Africa. The Bank was established in 1996 and
was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
Over
the years, CRDB Bank has grown to become the most innovative and
preferred financial services partner in the region. Supported by a
robust portfolio and uniquely tailored products, CRDB Bank remains the
most responsive bank in the region.
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CRDB JOB OPPORTUNITIES JANUARY, 2021
We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.
We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.
Career Opportunities: Senior Specialist, Digital Channels Systems (464)
Requisition ID 464
Posted 01/22/2021
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JOB SUMMARY
CRDB Bank PLC is looking for a suitable candidate to fill 2 vacant
positions of Senior Specialist, Digital Channels Systems existing in the
Department of Information & Communication Technology (ICT) at Head
Office, Dar es Salaam.
Job Purpose:
To effectively
lead a team of ICT Specialist, Systems administrators, responsible for
Self-service / Channels systems support. Implementation of new &
Enhancements and Second level Day by Day support of all Channels
systems; Internet Banking, Mobile Banking, Agent Banking, SMS Service,
Enterprise Service Bus (ESB) integrations with internal & external
systems and All Self-service customer facing systems.
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Accountabilities:
- Supervise and provide technical support and monitoring of the Digital Channel systems.
- Supervise support by 24 hours on call support and supervise day-to-day support of these systems.
- Document and analyse technical specifications for changes and projects.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
- Coordinate interventions by vendors.
- Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
- Configure
hardware, Digital Systems, services, settings, directories, storage,
etc. in accordance with standards and project/operational requirements. - Supervise
the daily system monitoring, verifying the integrity and availability
of all hardware, server resources, systems and key processes, reviewing
system and application logs, and verifying completion of scheduled jobs
such as backups. - Supervise the backup operations, ensuring all
required file systems and data are successfully backed up to the
appropriate destination(s). - Perform regular file archival and purge as necessary.
- Repair and recover from hardware or software failures; coordinate and communicate with impacted users.
Qualifications
- At
least under graduate or equivalent degree in Computer Science, Software
Engineering, Telecom Engineering, Electrical Engineering or equivalent
relevant IT degree from a University with a reputable curriculum. - At least one professional qualification in ITSM related area (i.e. ITIL).
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Experience Required
- At least 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale.
- At least 6 years of experience in ICT related role
- At least 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale
- Experience and ability to work effectively in a dynamic, collaborative
Knowledge required
- Technical knowledge of Digital Channels solutions
- People Management & Leadership knowledge.
- Be a team player that motivates and trains other team members.
Skills required
Technical skills:
- Technical knowledge of Digital Channels solutions
- People Management & Leadership knowledge. Be a team player that motivates and trains other team members.
- Demonstrated leadership and personnel management skills.
- Good knowledge in operating systems such as windows and Linux.
- SLA and vendor Management skills.
- Interactions with vendors, contractors, and other stakeholders
Behavioral skills:
- Strong interpersonal, communication skills.
MODE OF APPLICATION: APPLY ONLINE
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