New Job Vacancy at VODACOM Tanzania – Customer Operations Analyst
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| VODACOM |
Full Time / Part Time: Full Time
carry minutes, texts and data – we carry people’s lives. And that’s a
huge responsibility. If you think for a minute about the people you rely
on…the likelihood is they rely on us.
heart of everything we do and we want to make a difference to the lives
of our customers, and the communities in which we live and work. We
support our people to give something back to the causes that mean the
most to them through helping them give time and money to the charities
they love.
environment where you can look forward to coming to work and are
empowered to be at your best. We offer flexibility in how you work that
helps you do your job in a way that suits you, opportunities to help you
grow and progress throughout your career and a choice of benefits to
suit your lifestyle.
MODE OF APPLICATION: APPLY ONLINE
Description
Role purpose:
The
Analyst is responsible for collecting, manipulating and studying data to
reveal ways to improve the business, this also include conducting full
lifecycle analysis and translating stakeholder’s requirements into
reporting deliverables
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Key Responsibilities:
- Identify
and interpret patterns and trends, assess data quality and eliminate
irrelevant data. During the research, the analyst might seek out experts
in the area related to the situation to learn more about it and
potential solutions. The analyst might also request the assistance of
other data analysts. - Collect and manage data using a variety of
methods, such as data mining and hardcopy or electronic documentation,
to improve and/or expand database info. - Make recommendations
about the methods a company should use to collect, analyse and manage
data to improve data quality and the efficiency of data systems. - Communicate the results of the analysis as a comprehensive report to decision makers and others affected by the results.
- In
the report, offer several potential solutions, such as new business
processes or process improvement, training need method or technology; or
employee or departmental changes - Manage consolidated operational reporting for Customer Service departments and each section’s performance.
- Manage daily dashboard
- Tracking and managing all initiatives and challenges across all the sections
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,253 POSTS)
Technical Skills, Competencies, Knowledge and Experience
- Bachelor Degree in Computer Science or any related field
- 3
years relevant experience (Research & Analytics, Marketing Customer
Service Operations, Advance Excel skills, PowerPoint). Solid
interpersonal, analytical skills and customer oriented approach. - Strong communication skills, fluency in English and Kiswahili.
- Strong
database skills, including working with advanced data sets, pivot
tables, advanced database and statistical functions and methods. - Excellent use of Excel and other analytical tools.
Skills
- Dynamic Prioritisation and Multi Tasking
- Forecasting
- Influencing
- Business Partnering
- Change and Adaptability
- Coaching and Mentoring
- Expert Communication
- Drives Continuous Improvement
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
The post New Job Vacancy at VODACOM Tanzania – Customer Operations Analyst appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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