New Job Opportunity at YARA International Tanzania – Customer Support Specialist
|
| Yara International |
Location: Dar Es Salaam, TZ
Job Function: Other
Job Type: Permanent
Job Requisition ID: 5398
Customer Support Specialist
We
at Yara are part of a global network, collaborating to profitably and
responsibly solve some of the world’s key challenges – resource
scarcity, food insecurity and environmental change.
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About the Unit
There
are more than 500 million smallholder farms globally. 2.5 billion
people depend on Smallholder Communities for their food and livelihoods.
Smallholder regions are characterized by low living standards, high
rates of illiteracy and low agricultural productivity. Yara’s mission is
“Responsibly Feed the World and Protect the Planet”. Key to achieving
this is enabling thriving Smallholder Communities. At Yara, the
Smallholders Digital Team is part of the Crop and Digital Solutions
Unit.
About Crop and Digital Solutions
Yara aims to
be the crop nutrition company for the future and is leading the
development of sustainable agriculture and digital tools to contribute
to solving global agricultural challenges. We have a worldwide presence
with sales teams in ~150 countries and around 17,000 employees. Yara
Farming Solutions, will lead the transformation towards more sustainable
and efficient food production, by innovating our offerings and the way
we work. Crop and Digital Solutions is responsible for developing and
scaling new “on-farm” digital and integrated tools and solutions for an
efficient and transparent food system.
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Responsibilities
- Customer Support Specialist is a position based in Dar es Salaam with the following responsibilities;
- Work closely with and support the Digital Enablers , to feed data into the solution backend system
- Communicate with customers with a strong brand voice and address their enquiries and issues through Zendesk.
- Manage and update the customer-facing knowledge base and help desk content.
- Assist
in communication between the Performance Marketing/Campaign team and
the respective Product Owners for technical issues that affect the
customer experience. - Provide meaningful feedback to the Product/
Engineering teams to help improve the UX/UI and performance of our
digital products. Provide suggestions and enhancements to existing
processes to improve overall customer experience. - Gather and analyse data to identify customer trends and risk factors.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,319 POSTS)
Profile
- A university degree in business related studies
- A minimum of 3 years work experience in a customer service or customer support role.
- Display empathy and humility when conversing with customers.
- Strong organisation skills and attention to details.
- Self-starter and highly motivated individual with tact and tenacity.
- Enthusiasm for problem-solving while working collaboratively in a team.
- Excellent verbal and written communication skills.
- Familiarity with Zendesk is a plus
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Apply no later than 27th December, 2020.
Knowledge grows through differences
Yara is committed to creating a diverse and inclusive environment and
is proud to be an equal opportunity employer. We believe that creating a
diverse and inclusive work environment is not only the right thing, but
also the smart thing to do. To deliver on this, Yara has firmly
anchored Diversity & Inclusion (D&I) as one of our top 7
strategic actions and has more than 400 employees worldwide involved in
D&I ambassador networks.
The post New Job Opportunity at YARA International Tanzania – Customer Support Specialist appeared first on Ajira - Nafasi za kazi Tanzania 2019.
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