New Job Opportunity at National Bank of Commerce (NBC) – IT Digital Channel Specialist
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| National Bank of Commerce (NBC) |
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Location: Head Office NBC
Type: Full time
Job ID: R-15911018
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.
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Job Summary
The Digital Banking Support Specialist provides operational support for
all digital banking platforms, products, and services such as Mobile,
Internet, Chat, and Agency Banking. Online Account Opening, ATM
transaction, and Bill Pay. He/She work with the broader Digital Banking
team and other departments as a subject matter expert to enhance a
frictionless digital banking customer experience, by optimizing internal
workflows, providing daily operation and production support, as well as
analyzing application functions and interfaces to identify areas of
improvement. We are seeking a dynamic, organized leader to play a key
role in supporting these efforts amidst the rapidly changing digital
servicing and sales landscape.
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Job Description
Key Responsibilities
- Serve
as a subject matter expert on digital channel products and processes;
including but not limited to Mobile, Internet, Chat, and Agency Banking.
Online Account Opening, ATM transaction, and Bill Pay. - Act as a liaison between Customer Care and other business units and departments.
- Monitor, resolve, and escalate tickets submitted by Lines of Business that are routed to Digital Operations.
- Investigate reported problems and attempt to replicate in order to determine if the issue is isolated or widespread.
- Monitor
and assist with partner support cases for digital products; including
but not limited to Mobile, Internet, Chat, and Agency Banking. Online
Account Opening, ATM transaction, and Bill Pay. - Recognize and report service quality concerns that may become apparent through customer interactions.
- Perform User Acceptance Testing for digital products and releases.
- Utilize test environment to perform regression testing for any releases that are implemented to resolve problems.
- Review digital channels offerings procedures for accuracy.
- Coordinate and complete special projects assigned by Supervisor.
- Partner with the Bank’s product development teams, using client feedback when making decisions about future product offerings.
CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE! Qualifications and Experience
- Advanced diploma or bachelor’s degree in management information systems, or related field.
- At
least 3 years’ experience with digital banking channels (online account
opening, online and mobile banking, e-payment, branch customer
experience, etc.) - Excellent verbal and written communication skill
- Strong analytical skills with a problem-solving attitude
- Logical thinker with high curiosity about technology
- Data management and computer skills
- Good understanding of bank operations, products and services required.
- Knowledge of financial institution policies and procedures required.
- Proficiency in Social media such as Facebook, WhatsApp, Twitter, LinkedIn, etc.
Technical/Functional Competencies
- Exceptional interpersonal skills with ability to work with a variety of people and personality types.
- Relates well with customers and employees by all means of communication, including written, verbal and non-verbal.
- Demonstrates good judgment.
- Posses a strong sense of customer service.
- Ability to quickly learn and adapt to new technologies.
- Demonstrates dependability through good attendance and adherence to time lines and schedules.
- Proficient in the use of the internet and Microsoft Office products: Word, Excel and Outlook.
- Willingness to accept additional responsibilities.
- Takes initiative in the completion of projects.
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2020 (1,253 POSTS)
Qualifications
- Bachelor’s Degree – Information Technology, Experience in a similar environment
Deadline: 11th December, 2020.
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