Jobs CRDB Bank Plc Tanzania – VAS Supervisor
VAS Supervisor
Background
–
CRDB
Bank Plc is an African bank and a leading Financial Services Provider
in Tanzania with current presence in Tanzania and Burundi, East Africa.
The Bank was established in 1996 and was listed on The Dar Es Salaam
Stock exchange (DSE) in June 2009.
Over the years, CRDB Bank has
grown to become the most innovative and preferred financial services
partner in the region. Supported by a robust portfolio and uniquely
tailored products, CRDB Bank remains the most responsive bank in the
region.
We are a collection of individuals who believe in
excellence. We are always on the look out for fresh talent and we hiring
people who have the drive to succeed and the will to implement the
discipline required to succeed. We focus on nurturing our team and
providing our team with an environment that is conductive to creative
thought.
VAS Supervisor
Job Purpose
Responsible
for Self-service / Channels systems support, implementation of new and
enhancements of second level day by day support of all channels systems
i.e Internet Banking, Mobile Banking, Agent Banking, SMS Service and
Enterprise Service Bus (ESB) integrations with internal and external
systems.
Key Responsibilities
- Supervise and provide technical support and monitoring of the Digital Channel systems.
- Supervise support by 24 hours on call support and supervise day-to-day support of these systems.
- Document and analyse technical specifications for changes and projects.
- Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
- Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
- Cordinate interventions by vendors and ccommunication to all key stakeholders.
- Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
- Configure
hardware, Digital Systems, services, settings, directories, storage,
etc. in accordance with standards and project/operational requirements. - Supervise
the daily system monitoring, verifying the integrity and availability
of all hardware, server resources, systems and key processes, reviewing
system and application logs, and verifying completion of scheduled jobs
such as backups. - Supervise the backup operations, ensuring all
required file systems and data are successfully backed up to the
appropriate destination(s). - Perform regular file archival and purge as necessary.
- Repair and recover from hardware or software failures; coordinate and communicate with impacted users.
Experience, Knowledge and Skills Requirements
- Bachelor
Degree in Computer Science, Software Engineering, Telecom Engineering,
Electrical Engineering or equivalent relevant IT degree from a reputable
University. - At least one professional qualification in ITSM related area (i.e. ITIL).
- Minimum of 5 years’ experience at ICT Supervisor role in a bank of similar size and scale.
- Minimum of 3 years’ experience in supporting Self-Service/ Digital Channels in organizations of similar size and scale.
- Experience and ability to work effectively in a dynamic, collaborative.
- Technical knowledge of Digital Channels solutions.
- Good knowledge in operating systems such as windows and Linux.
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