New Job Vacancy at Standard Chartered Tanzania – Head Business Banking | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

Standard Chartered

Job
in Tanzania 2020: New Jobs Opportunities at Standard Chartered, 2020

Standard Chartered Bank Jobs

Head Business Banking – (2000015121)
Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam

Schedule: Full-time

Employee Status: Permanent
About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To
us, good performance is about much more than turning a profit. It’s
about showing how you embody our valued behaviours – do the right thing,
better together and never settle – as well as our brand promise, Here
for good.

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We’re
committed to promoting equality in the workplace and creating an
inclusive and flexible culture – one where everyone can realise their
full potential and make a positive contribution to our organization.
This in turn helps us to provide better support to our broad client
base.

The Role Responsibilities
Head Business Banking is
responsible for leading BB Team, covering all product and segment
verticals, to effectively meet revenue goals by consistently delivering
exceptional customer experience, maximizing new business opportunities
in the catchment and deepening existing relationships within the chosen
customer segments.

The role entails the creation of an
operations environment that is continuously improving to meet standards
along the measures of customer satisfaction, efficiency and
productivity, while ensuring that risks are well controlled and
processes are in compliance with local regulatory requirements.

The
incumbent has overall accountability for people management in the
network and must drive behaviours to enable optimal service quality to
customers. In line with this, the role holder will groom and develop
talents for building bench strengths.

Strategy Formulation & Execution, and Financial Management

Develop Distribution strategic plans in alignment to overall BB and RB agenda
Assess and articulate franchise strategy to maximizing the potential opportunities within the ecosystem of corporate banking
Drive
execution of strategy, new sales revenue and total revenue through
acquisition, deepening & retention of customers across all segments
Ensure effective execution of rigorous sales, service & operations management disciplines across the branch
Optimize Business Banking P&L and balance sheet performance as well as other financial KPIs
Drive and handle Business Banking client relationships CVP
To
deliver Business Banking client relationships standard operating model
and capacity framework, including client coverage and account assignment
rules in a team-based way of working client contact and service
standards
Roll out engagement standards incl. Operating rhythm between RM’s & specialists
Work collaboratively with Analytics to get “next best conversation”
Strengthen
hiring and career development model working with Country Segments and
HR/TA for all job families under Client Relationships
Set performance KPI’s and recognition standards
Work with segments to achieve deepening targets (volumes). Conduct root cause analysis and debottleneck issues, as required
Standardize required framework of MIS tracking with SBIM
Implement Affluent clients strategic objectives/initiatives as outlined in RB strategy/corporate plan

Drive the following Strategic initiatives:
Asset Growth:
Grow asset book across all BB product options available. Leverage on
CIB/CB clients and its supply chain to effectively tap eco-system
opportunities.
Liability Growth:

Focus on acquisition of quality NTB (executives and self-employed professional)
For BB Continued focusing on the cash Rich entities i.e. NGO, School/Universities and Logistics companies.
Grow LCY deposits through targeted BB campaign
Strengthen BB through hiring of experienced RMs to rapidly grow BB portfolio
Increase wealth FX penetration through joint visits between RM/Specialists
Increase
S2B penetration and utilization through migrating clients from manual
to digital. Ensure mandatory S2B sign ups upon account opening

Processes

Relationship Opening and CDD
BB /IB Lending process
Excess Management process for BB

Customer Experience & Relationship Management

Drive
delivery of the Bank’s brand promise to our customer, tailored across
segments (including ensuring overall branch presentation and ambience as
per brand standards)
Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions
Personally role model as a customer-centric ambassador and engage key customers
Drive for overall coordination across key roles within branch to ensure seamless customer service
Collaborate with Segment to facilitate up- streaming of customers
Ensure sustained efforts of RMs in deepening customer relationships and portfolio management
Review portfolio base allocation to RMs and loading to effectively implement client contact strategies.
Implement Premier Service Model for clients in BB and Priority Banking in collaboration with CE team.
Client engagement through Business Banking Operating rhythm.

Leadership, People & Community Development

Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline
Develop
and build talents within business banking through optimal resourcing,
capacity planning, succession planning and engagements
Personally coach own team leaders to enable delivery of BB results and fulfillment of individual managers scorecard
Assume
personal responsibility for Staff productivity and performance relating
to portfolio, new sales, teller transactions, etc.
Lead in building strong internal & external networking & alliances building
Ensure
the provision of ongoing training and development of people, and ensure
that holders of all critical functions are suitably skilled and
qualified for their roles ensuring that they have effective supervision
in place to mitigate any risks.
Employ, engage and retain high quality people, with succession planning for critical roles.
Responsibility to review team structure/capacity plans.
Set
and monitor job descriptions and objectives for direct reports and
provide feedback and rewards in line with their performance against
those responsibilities and objectives

Risk management & control

Responsible
for identifying, assessing, monitoring, controlling and mitigating
risks in line with both Group and country requirements,
Responsible
for all responsibilities under the Risk Management Framework – both
execution and supervisory i.e. Act as the [Process First Line of
Defence] risk control owner under the Group’s Risk Management Framework
(including relevant Operational Risk Framework ownership for
Relationship opening and CDD Risk
Ability to understand main risks and putting in place control measures as per Group and Country requirements.
Work in collaboration with risk and control partners to manage current and emerging risks relating to the business
Ensure compliance with external and internal regulations and policies covering Operational, Credit, Reputational and People Risk
Achieve KPIs set for operational, credit, people and risk parameters
Recognize and exercise sound commercial judgment & respond and resolve issues appropriately
Read, understand and comply with all provisions of the Group Code of Conduct.
Sound
knowledge of all aspects of general banking, retail operations and
credit operations / deposit and lending products / inspection and audit
requirements, as applicable.
Awareness of all the policies and procedures issued in relation to money laundering prevention.
Ensure KYC compliance for all new to bank and existing customers.
Ensure zero operational loss and effective complaint management.
Effective reject management.
Report any suspicious transaction immediately to the supervising officer of Fraud Control

Ensure compliance with:

“Guidelines
and Procedures on ‘Customer Due Diligence (CDD)” for Account Opening
and “Guidelines and Procedures on Cross-Border Account Opening
Referral” issued by Group Business and Operations Risk
controls
and procedures on “Know Your Customer” and Customer Due Diligence
introduced to address money laundering prevention and compliance risk
“Guidelines
for the submission of Suspicious Transactions Reports” issued by Head
Legal & Compliance/ Country Money Laundering Compliance Officer
Ensure,
compliance and implementation of CDD & AML guidelines in relation
to Money Laundering Prevention as specified by Group Policy &
Standard and local regulations, and adherence to Health and Safety
policies.

Ensure compliance with Operation risk Policy and Procedure guidelines

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take
personal responsibility for embedding the highest standards of ethics,
including regulatory and business conduct, across Standard Chartered
Bank. This includes understanding and ensuring compliance with, in
letter and spirit, all applicable laws, regulations, guidelines and the
Group Code of Conduct.
Lead the team to achieve the outcomes set
out in the Bank’s Conduct Principles: [Fair Outcomes for Clients;
Effective Financial Markets; Financial Crime Compliance; The Right
Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Head, CEPG
Head, Affluent
Head, Digital
Head, WMPS
Head, CDD Operations
Senior Product Manager
BORM
Head Legal
Head Country Compliance
Head of HR
Head, Credit
Head, FCC

Read Also:

Our Ideal Candidate

University degree or professional qualification, preferably in Banking and Finance
Proven track record of accomplishment in the management of banking operations
In
depth knowledge and understanding of banking products and services, and
ability to structure and deliver customized solutions which meet
customer needs.
Ability to engage stakeholders in constructive
dialogue, in order to improve own understanding and influence others
decision-making.
Strong Operational and risk management background
Strong people management & communication skills, especially ability to engage and motivate large teams
Ability to analyse significant amounts of data and distil clear insights
Relevant applications & technology infrastructure knowledge
Understanding of the regulatory environment and practices
Project Management and Change Management skills.
Committed to driving own team’s progress and delivering agreed outcomes.
Nurtures teamwork and collaboration.
Has
the ability to blend the demands of managing day-to-day operational
activities with the necessity of maintaining a strategic view.
Be able to demonstrate an ability to manage complex activities within the Bank’s matrix organization structure.
Experience in budget development and budget management.
Foresight with regards to workflow, staff capability and moral.
Thought leadership in Retail Banking with appreciation industry products and developments
Strategy articulation and execution
Professional
depth in Retail Products covering product development, acquisition,
portfolio and risk management, marketing and campaign management
Deep understanding of in-market client product behaviors and life stages
Strong appreciation and ability to balance tradeoffs between risk and returns to achieve RORWA and P&L targets
Strong strategic acumen and execution capability
Relationship
building and influencing – ability to build strong relationships across
internal and external stakeholders / partners
Team leadership – Ability to inspire team to achieve targets while building bench strength
Adept at succeeding in a matrix organization

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
Deadline: 05/Nov/2020.

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