New Job Opportunity at National Bank of Commerce (NBC) – Head of Application Support | TZ JOB CONNECTION : Tanzania Jobs Connection , Nafasi Za Kazi 2019, Ajira Mpya 2019, Mabumbe Jobs,

National Bank of Commerce (NBC)

Jobs in Tanzania 2020: New Job Vacancies at National Bank of Commerce (NBC) 2020

Position: Head of Application Support
Location: Head Office NBC
Type: Full time
Job ID: R-15910494

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
The Head of Application Support is
responsible for the delivery, support, and implementation of complex
enterprise application systems (including Core Banking), both cloud, and
on-premise. Reporting to the Head of IT, this individual is responsible
for leading the enterprise application, digital channels, and UAT
functions for the IT organization. In this role, the individual will
manage multiple projects and priorities in addition to managing day to
day application support & operations. As a single point of contact
between IT & business for various applications, you will lead
initiatives, resolve problems and develop relationships at all levels of
the organization as well as with outside vendors and contractors. Your
ability to work independently with limited direction, effective
communication with stakeholders and ability to provide leadership and
direction to team members will be keys to your success.

Job Description

Manage
the day-to-day operations of enterprise applications (e.g. core banking
applications, CRM, etc.), Digital Channels, and UAT environment in
support of business objectives while working to modernize the
application landscape.
Manage overall solution & service
delivery for prioritized projects, enhancement and break/fix demand for
application portfolio
Drive standardization & automation
across business processes leveraging standard/corporate solutions.
Actively engage with business in defining optimal solutions to support
and improve business processes.
Responsible for the development,
implementation, and enhancements of the architectural roadmap toward a
modern technology platform, development standards, and QA practices.
Responsible
for balancing investment between solution iteration and innovation,
ensuring the bank explore new technologies (mobility, artificial
intelligence, analytics, cloud platforms, etc..), and provide a vision
for robust, flexible, scalable enterprise capabilities.
Establish
and grow an enterprise-wide analytics capability, integrating Systems,
operations, customer, and endpoint device data to support business
operations and strategy.
Responsible for integrated incident,
change and problem management. Ensure systems, methodologies and
procedures are in place and followed for application support.
Manage solution Implementations, roll-outs and delivery for internal businesses & functions.
Lead/collaborate with external vendors for projects execution & application support
Manage, lead and mentor team members. Sets measurable goals and deadlines for team members
Handle changing priorities and provide decisive leadership in complex situations
Implement industry best practices for solution as well as service delivery.
Drive software license optimization initiatives
Experience
in Financial planning including annual budget, forecasting and cost
tracking, work estimation, funding requests, application total cost of
ownership

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Qualifications and Experience

Bachelor Degree in Electrical, Electronic & Telecommunications or Computer Engineering (Preferred)
10+
years of experience in applications including experience in deploying
large enterprise applications likes Oracle Flexcube, SAP, etc
Proven
ability to integrate modern technology and legacy platforms, experience
with SaaS, infrastructure as a service (IaaS), platform as a service
(PaaS), SOA, APIs, open data, microservices, event-driven IT and
predictive analytics.
10+ years of experience leading across the
following domains information management, enterprise application
development, SDLC, QA, agile and lean delivery methodologies, and ITIL
frameworks.
10+ years of experience in technology management,
leadership, and operations positions, with responsibility for budget and
department administration.
Proven experience of successfully delivering projects on-time, within budget, and in scope.
Led at least 2 projects that involved global deployment of solutions
Experience of setting up application support teams, processes & tools for a complex application portfolio.
Strong Industry and Functional expertise with configuration and design experience
Has good experience of business engagement and senior Stakeholder management.
Should be able to organize teams and resolve critical situation or complex requirements.
Familiar
with tools and technology necessary to manage application projects
& support (Ticketing tool, monitoring tools, Demand/Capacity
management tools, Monitoring tools and automation, Project tracking
etc.)
Ability to work within a fast-paced, high pressure, dynamic environment
Should be able to influence decision-making and drive project delivery.
Should
have experience of working /managing application portfolios comprising
of technologies like .Net/Java, Microsoft technologies, Linux,
Websphere, PostgresSQL, AWS/Azure, Oracle DB, etc
Knowledge or certificate in Cloud Computing will be added advantage
Oracle certification will be of added advantage
Knowledge of banking/ branch operations will be of added advantage