Shop Manager at Vodacom

* Supports the team with the delivery of store based activities, including end-to-end sales, customer services and store management responsibilities;

* Responsible for meeting Retail Sales and NPS targets consistently (may be individual or store targets);

* Builds trusting relationships with the customer base, drives improvements in NPS and represents the Vodafone brand;

* Provides operational support to the team and delivers an exceptional sales experience, developing customer loyalty and cross-selling through managing the customer experience ;

* Coordinates reporting, stock-taking, audits and product launches and other store related activities that enable the store to run effectively;

* Applies the advocacy of Self-Serve and Digital-Firstfor solving non-complicated service situations;

* Communicates and exchanges logical information in a concise and clear way, provides advicefor ensuring effective collaboration across channels, perhaps with other stores ;

* Engages with the local community and businesses (eg shopping centre, events, local charities/schools) and acts as an ambassador;

* Thoroughly understands Retail Sales policies and procedures through acquired experience, and informs customers accordingly to ensure a high level of customer experience;

* Ensures the team support and educate the customer around setting up/using their device, assist with technical queries and diagnose and organise repair of faulty devices;

* Ensures the team identify cross/upsell opportunities;

* Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas;

Skills

Digital Advocacy

Competitor Awareness and Cross Sell

Ownership

Building Rapport

Resilience

Building and Proposing Solutions

Empathy

Objection Handling and Negotiation

Identifies Customer Needs

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.